SITE QUALITY WARRANTY LEADER - WARRANTY AND SERVICE

Ready to take on meaningful challenges and shape the next generation of mobility? Joining OPmobility means stepping into a global group with a purpose to keep people and goods moving safely, smarter, and sustainably everywhere. Job Title: Site Quality Warranty Leader Job Information Type of contract: Full-time Expected Hiring Date: ASAP Scope: Elkhart, IN site with cross‑functional collaboration across Quality, Engineering, Suppliers, Customers, and global support teams Responsibilities Lead site warranty management, including claim analysis, approvals, rejections, and adherence to company procedures Manage warranty systems, ERP workflows, and RGA/RMA processes Analyze warranty data to identify trends, defect modes, costs, and improvement opportunities Oversee customer support for warranty‑related issues and ensure timely, accurate resolutions Address escalations and represent the site with customers and suppliers Drive root‑cause analysis using 8D, 5 Whys, Ishikawa, FTA, and other quality tools Lead cross‑functional team actions without direct authority and ensure timely follow up Review technical drawings, schematics, and BOMs to support accurate failure diagnostics Support supplier recovery efforts by documenting findings and negotiating cost recovery Maintain complete documentation of warranty case files, test results, corrective actions, and reports Prepare monthly KPI dashboards, warranty cost analyses, and MBR reports Support end‑of‑month financial alignment and validation of warranty‑related hours and costs Ensure compliance with ISO and IATF standards and support internal and external audits Participate in hands‑on product tear‑downs, testing, evaluation, and technical investigations Travel as needed to customers, suppliers, or support teams (approximately 10% or more depending on needs) Profile Bachelor’s degree in Engineering or Business required Minimum 5 years of experience in automotive or battery quality, warranty, or service engineering Strong understanding of mechanical, electrical, or software system failure modes Proficient with ERP systems and warranty claim portals Skilled in RCA tools including 8D, 5 Whys, Ishikawa, FTA, and experienced with PPAP, FMEA, and Control Plans Strong data analysis skills with Excel (lookups, pivots, Power Query) and BI tools such as Power BI or Tableau Able to write clear technical reports, failure analyses, and communications for non‑technical stakeholders Independent, proactive, and resilient in high‑pressure situations and escalations Strong communicator with the ability to lead cross‑functional teams indirectly Hands‑on mindset with mechanical aptitude and experience participating in or leading tear‑downs Comfortable working in a fast‑paced environment with tight deadlines Knowledge of ISO 9001, IATF 16949, and automotive quality systems preferred Travel flexibility and willingness to work on‑site in Elkhart, IN At OPmobility, people truly matter. We are committed to building inclusive teams, promoting diversity and equality, and ensuring that every application is considered fairly - because the future of mobility is built by diverse perspectives, bold ideas, and people who dare to move forward. Innovation is therefore not a buzzword, but a natural part of everyday work. You’ll grow in an international environment where cutting‑edge technologies, industrial excellence, and real‑world impact come together to tackle the challenges of tomorrow’s automotive industry. Founded in 1946 by Pierre Burelle, OPmobility, known until 2024 as Plastic Omnium, has transformed itself into a player in sustainable and connected mobility. Today, OPmobility develops technological solutions across four areas of expertise: exterior and lighting systems, the integration of complex modules, technologies related to energy storage, hydrogen and electrification, and a division dedicated to the development of embedded software and digital solutions. With €11.6 billion in revenue in 2024, 150 factories, 40 R&D centers, and nearly 40,000 employees across 28 countries, OPmobility combines global scale with local impact. All driven by a shared ambition to accelerate the automotive energy transition. #J-18808-Ljbffr