Retail Store Manager: New York Area

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding it while building a beloved brand associated with celebrating the best moments in life. To fulfill our mission, we build a great team across a number of disciplines—ecommerce, retail, design, and manufacturing. Job Title Retail Store Manager: New York Area Job Description We are a growing consumer‑based business operating online and in retail stores. We deliver high‑quality custom products at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us. Responsibilities Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores Recruit, interview, hire, onboard, and train great retail team members Develop, execute, and continuously improve operational activities in our retail stores to ensure customer experience and financial goals are met Work closely with manufacturing facility to ensure seamless omni‑channel operations Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same Coordinate in‑store events with the Framebridge marketing team Answer questions and troubleshoot issues using sound judgment Offer suggestions to innovate and improve our retail experience Help Framebridge deliver on our 100% happiness guarantee Work a flexible schedule including evenings and weekends that meet the needs of the business Qualifications Experience managing in a customer service, retail, or hospitality role Demonstrated leadership ability with a minimum of 3 years experience as a Store Manager in a customer‑facing sales or hospitality setting Excited about building, developing, and coaching a high‑performing retail team An engaging personality with strong influence, interpersonal, communication, and relationship‑building skills Strong analytical and problem‑solving skills with a track‑record of delivering positive business results Interest in design and excitement to work in a creative environment Quick and eager learner of new tools, technology, products, and processes Great time‑management, organizational, and problem‑solving skills Adaptability and willingness to work flexible hours, including evenings and weekends Degree in art, design, marketing or relevant fields preferred but not required Benefits Health, vision, and dental insurance Life and AD&D insurance Paid time off Paid holidays Retirement savings plan 401K and employer‑funded pension plan Parental leave (non‑birthing parents included) Short‑term disability Employee Assistance Program (EAP) Frame discount and free frame codes Bonus potential and incentives and more Framebridge, in good faith, believes that the posted hourly range is accurate for this role at the time of posting. Framebridge may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications, and location, among others. This range may be modified in the future. In addition to the hourly rate, this role is also eligible to receive a cash bonus as part of the total compensation package. Details and eligibility will be discussed during the application process. Time Type: Full time Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. We make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr Framebridge