Customer Service Representative

L1MA Insulin Certified - Evening and Night Shifts Salary Range $19.25 - $22.00 Position Type Full-Time/Part-Time Education Level High School Description Autumn View Gardens is seeking full-time and part-time L1MAs for our Assisted Living and Memory Care. Evening and Night Shifts Available. If you are an Insulin-certified L1MA and have a strong commitment to serve seniors you may be the perfect individual to join our team. We invite you to consider this opportunity to make a positive impact in the lives of our treasured residents. Apply today. Essential Functions Sets up medications and passes them to residents following established policies and procedures. Performs narcotic counts at the beginning and end of each shift. Orders medications from pharmacy following community policies. Checks MAR's for error following community policy. Calls residents families to bring in medication as needed if applicable. Pulls expired medication or discontinued medications, prepares for drug destruction. Administers treatments, takes vital signs, and weighs residents. Documents/charts on residents' changes and unusual occurrences. Documents medical changes and orders on MAR per Dr. orders. Ensures lab work, faxes, physician orders, and medication orders are completed and filed according to community policies and procedures. Schedules doctor appointments as needed. Admits new residents per community policy. Assists residents with showers, grooming, dressing, and toileting as needed. Assists residents with activities of daily living as described on individual care plans. Assists with basic cleaning and maintenance issues when needed. Cleans up after incidents in a timely, efficient manner while maintaining the dignity of the resident. Assists residents who have fallen providing safety, security, and compassion. Escorts residents to and from the dining room as needed. Picks up laundry from resident's apartment as needed and transport to laundry room. Assists in serving meals and beverages and taking meal orders as needed. Answers call lights with patience and compassion following company guidelines. Listens to residents with empathy and assurance. Follows up with appropriate personnel regarding resident concerns. Makes rounds on resident to ensure their safety and provide assistance as needed. Calls Health Services Director, doctors, and families to inform of any change in condition, incidents, medications, etc. as needed. Attends meetings/in-services/training sessions as required by Health Services Director and/or Executive Director. Maintains confidentiality of residents' personal information in and out of the community and protects and supports residents' rights. Communicates with residents, families, visitors, and employees in a positive manner using excellent communication skills. Provides tours to potential residents and families that show how the resident's individual needs can be met and promotes the concept of care in the community. Maintains a professional appearance and demeanor that encourages a positive, nurturing environment for the residents, families, vendors, and guests. Ensures excellent customer service by maintaining open and honest communication, answering phone promptly and professionally, and ensuring residents, families, physicians, and other employee's needs are met. Ensures adequate daily coverage for meal service by communicating with the Culinary Services Director and/or Host/Hostess, to include taking resident orders for meals, providing drink refills according to residents' / guests' requests, assists with the cleaning, resetting and preparation of the dining room in-between meal times. Performs all other duties as assigned or required. Qualifications Knowledge/Skills/Abilities Interpersonal skills to communicate with residents, staff, and families. Must show compassion and genuinely care for the elderly and disabled. Must be knowledgeable of the location of the SDS sheets on hazardous materials and able to understand the guidelines. Must be able to work independently and prioritize workload as emergencies arise. Ability to work in stressful situations with residents, families, visitors, and other staff. Must have knowledge and skills to administer medications safely. Demonstrates a SERVANT heart and attitude by following our Mission Statement. Education/Experience High School diploma or equivalent preferred. Certification in medication administration and CPR/First Aid as required per state regulations. Working Environment/Physical Requirements Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. Must be able to stoop, bend, and reach. Must be able to lift residents in excess of 100 pounds with assistance. Applications accepted on an ongoing basis until the position is filled.