Genesys Developer

Pay Rate $50
Location : Tampa FL
Duration: 6 months

Genesys Developer:

Strong Genesys Cloud development experience including Architect flows bots and Data Actions.
Experience building chatbots and virtual agents including intents conversation flows and escalation to live agents.
Familiarity with Genesys AI Studio and agentic virtual agents with the ability to learn and evaluate new capabilities.
Experience integrating Genesys Cloud with ServiceNow for knowledge retrieval ticket creation and workflow automation.
Strong REST API integration skills including OAuth JSON webhooks error handling and troubleshooting.
Eligible to workional - Practical programming skills in Python or JavaScript for custom connectors integrations and AI tools.
Experience connecting and maintaining knowledge sources validating responses and improving chatbot accuracy.
Understanding of enterprise security including SSO role-based access credential management and protection of sensitive data.
Ability to monitor and troubleshoot solutions distinguish bot or integration issues from platform issues and document support procedures.
Ability to work Consultantly translate business requirements into technical solutions and collaborate with our US team.

Skills: Innovation and Transformation Consulting
Experience Required: 4-6

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Required Experience:

IC