Member Service Representative

Position Summary The Member Services Representative serves as the primary point of contact for participants, retirees, beneficiaries, employers, and providers by delivering accurate and timely customer service for Taft-Hartley benefit plans. Mandatory Functions Respond to participant, employer, retiree, and provider inquiries by phone, email, and correspondence. Explain health, pension, eligibility, claims, and contribution benefits. Research participant accounts and resolve routine inquiries. Document participant interactions in the administration system. Assist with enrollment forms, benefit applications, and beneficiary updates. Coordinate with Claims, Eligibility, Pension, Contributions, Accounting, and Plan Administration. Meet customer service and productivity standards. Participate in cross‑training and departmental projects. Mandatory Qualifications Associate's degree preferred or equivalent experience. Mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory ... Core Competencies Customer Service Benefit Administration Communication Problem Solving Microsoft Office Confidentiality Teamwork Attention to Detail Compliance & Information Security Responsibilities Protect confidential participant, employer, and plan information while complying with HIPAA, ERISA, SOC 2 requirements, Trust Agreements, Plan Documents, and Solxsys information security policies. #J-18808-Ljbffr