Social Media Agency - Talent Relations Coordinator

Job Description

Job Description

Talent Relations Coordinator

Unruly Agency – Los Angeles, CA (Remote Option Available)
Full-Time | Talent Department

About Unruly Agency

Unruly Agency is a leading talent management and digital strategy agency representing top creators across major social platforms. We specialize in content monetization, audience engagement, and innovative online strategies. Our fast-paced, collaborative environment is built for individuals who thrive in dynamic, high-growth settings.

We are seeking a highly organized, strategic, and relationship-driven Talent Relations Coordinator to join our team.

Position Overview

The Talent Relations Coordinator plays a pivotal role in ensuring exceptional client satisfaction, smooth communication between talent and internal teams, and the development of effective content and social media strategies. This role requires a proactive communicator who can balance relationship management, problem-solving, and strategic execution in a fast-paced environment.

What You’ll DoDaily Responsibilities

• Respond promptly to all communication from assigned talent, ensuring needs and questions are addressed effectively.

• Foster meaningful, productive conversations to encourage increased content production and performance.

• Serve as the communication bridge between talent, Account Management Coordinators (ACMs), and the Chat Team to ensure clarity and alignment.

• Share client feedback, concerns, and insights with internal teams to support continuous improvement.

• Consult with the Talent Operations Manager before addressing complex or sensitive client matters.
  

Responsibilities as Needed

• Create customized content guides and content calendars for assigned and additional talent as needed.

• Develop and implement social media strategies designed to elevate engagement, visibility, and performance.

• Act as the point of communication during talent live streams, offering real-time support and coordination.

• Monitor live streams to ensure quality, performance, and adherence to best practices.

• Develop comprehensive live stream guides to support talent in maximizing performance.

• Lead weekly calls with Account Managers to review account performance, challenges, and updates.

• Prepare and deliver monthly performance reports with insights and data-driven recommendations for each talent on your roster.

What You BringKey Competencies

• Exceptional Communication: Strong written and verbal communication skills with the ability to interact professionally with talent and internal teams.

• Strategic Insight: Ability to develop and implement content strategies, using CRM data and performance insights to provide actionable feedback.

• Problem-Solving Skills: Ability to navigate challenges and sensitive matters with thoughtfulness and effective solutions.

• Highly Organized: Capable of prioritizing tasks, managing multiple clients, and maintaining accuracy in a fast-paced environment.

• Fast-Paced Adaptability: Thrives under pressure and can pivot quickly to meet shifting needs.

• Collaborative Mindset: Works well across teams to support talent performance and agency goals.

Reporting Structure

This role reports directly to the Talent Operations Manager and works collaboratively with the Head of the Talent Department for client-specific matters.

Why You’ll Love Working With Us

• Opportunity to work with top creators and rising talent.

• Fast-growing, innovative digital environment.

• Strong internal growth potential.

• Supportive, collaborative team culture.