Senior Customer Solutions Consultant Uptime & Maintenance

Senior Sales Support Consultant Maintenance Management

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Customer Services Core Region (CSCR) is hiring a Senior Sales Support Consultant Maintenance Management to help customers, dealers, and field teams improve maintenance outcomes through proactive strategies, technology adoption, and customer-focused solutions.

Role Summary :

In this role, you will serve as a regional consultant and subject matter expert, helping customers identify maintenance challenges, adopt scalable solutions, and move from reactive practices to more planned, connected, and proactive maintenance approaches. You will partner closely with customers, dealers, and Caterpillar teams to strengthen engagement, support aftermarket growth, and improve long-term customer value.

What You Will Do (Job Duties):

• Assess customer maintenance practices and identify opportunities to improve uptime, performance, and overall maintenance outcomes.
• Develop and scale customer-focused maintenance solutions through dealers and field teams.
• Use customer, operational, and market insights to recommend practical actions that drive business results.
• Support adoption of maintenance solutions, digital tools and best practices across the region.
• Partner with sales, product, industry, dealer, and field teams to improve customer engagement and execution.
• Provide coaching, training, and guidance to help teams deliver consistent, customer-focused solutions.
• Present recommendations, business cases, and progress updates to company and dealer leadership.

What You Will Have (Core Skills):

Customer Focus: Builds strong customer relationships by understanding needs, anticipating challenges, and delivering solutions that improve customer outcomes and satisfaction.

Decision Making and Critical Thinking: Analyzes data, customer insights, and business needs to make sound recommendations and drive effective decisions.

Effective Communications: Communicates clearly across customers, dealers, and internal teams, tailoring messages to influence decisions and support alignment.

Business Development: Identifies growth opportunities and supports strategies that expand customer engagement, aftermarket solutions, and long-term value.

Value Selling: Connects customer needs to solutions by clearly communicating value, benefits, and business impact.

Top Candidates Will Also Have:

• Experience in sales, customer support, product support, maintenance management, project management, or related fields.
• Strong customer focus with the ability to translate needs into practical business solutions.
• Experience with equipment, maintenance programs, service operations, or aftermarket support.
• Knowledge of maintenance management, reliability practices, or connected equipment technologies.
• Ability to influence teams, lead change, and drive adoption of new solutions.
• Demonstrated success improving customer outcomes and supporting business growth.

Additional Details

• Preferred location: Peoria, IL
• Additional locations: Dallas, TX; Cary, NC
• Onsite requirement: 5 days per week
• Travel: Up to 50% domestic
• Candidates relocating to Peoria, IL are eligible for relocation assistance.
• Sponsorship is not offered

Job-Related FAQs

• Geographical responsibility: North America, Eastern U.S.
• Metrics: Aftermarket sales growth and scaled adoption of maintenance solutions.
• Primary interfaces: Regional Sales, industry teams, product groups, dealers, and field teams.

Summary Pay Range:

$128,470.00 - $192,710.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees