Call Center Representative - part time opportunity!

Job Description

Job Description

CSR - Call Center

Rochester, NH - Part Time

About this opportunity

This position is responsible for efficiently providing solutions to customer service needs through a positive and respectful dialogue. The ability to multi-task and effectively manage and dispatch customer calls is essential.

Schedule :

Wednesday and Friday 5:00PM-10:00PM and Sunday 3:00PM-10:00PM.

What your role will look like

• Provide customers with requested information by using application software, or other appropriate means, and assist customers to achieve total satisfaction.
• Prepare documentation for data entry; perform data entry including entering customer information into computer system, such as payments, new account information, refunds, etc.
• Dispatch appropriate on-call field personnel to emergency services and communicate actions with district managers.
• Develop and maintain a working knowledge of Eastern’s manuals, policies, and Standard Operating Procedures. Apply this knowledge to address customer inquiries accurately and urgently.
• Participate in special projects as assigned.
• Collaborate with peers to meet the scheduling needs of the Call Center, including nights and weekends.
• Interact with customers and co-workers in a respectful and courteous manner.

What you’ll bring to this role

• Experience: 2 years of Telephone Call Center environment experience
• Education: High school graduate minimum
• Highly organized with strong problem-solving skills
• Utilize excellent verbal and written communication skills

Apply now to heat up your career at Eastern!