Front Desk Receptionist

Company Overview:

Summit Spine and Joint Centers (SSJC) is a rapidly growing, multi-state Interventional Pain Management group practice providing integrated clinical, surgical, and imaging services. With clinic locations across Georgia, North Carolina, South Carolina, and Tennessee, our care teams include Integrated Pain Solutions in North Carolina and Savannah Pain Management in Georgia, all operating as part of the SSJC organization. As one of the largest single-specialty practices in the nation, we are committed to collaboration, high-quality patient-centered care, and supporting our teams as we continue to expand. We are seeking motivated, qualified professionals to join us in delivering exceptional care across our growing network.

Job Description Summary:

Under general supervision of a licensed provider, as a Front Desk Receptionist, one must be comfortable seeing and handling blood and perform clinical duties on the ASC (ambulatory surgery center) side in addition to clerical duties. We are seeking motivated individuals who show excellent communication skills. Must be able to problem-solve and multitask as we are a fast-paced practice. Gain skill and knowledge of organization policies and procedures in support of the department.


This job is a full-time, benefited position at Summit Spine & Joint Centers that reports to the Assistant Operations Manager. This position's primary locations will be for Asheboro, North Carolina.


Asheboro, NC Operating Schedule : Monday- Thursday 7:30 am- 5pm AND Friday 7:30am-12pm

Responsibilities:

• Communicating directly with patients and their needs
• Greeting patients: checking in, collecting copay, verifying insurance, preparing charts
• Checking out patients: scheduling, referring, and verifying prescriptions based on individual needs
• ASC checkout: IV removal and assisting patients to their vehicle by pushing wheelchairs
• Effectively process messages between patients and administration or other medical offices
• Report to office manager and/or practice administrator
• The employee must communicate professionally, respectfully, and effectively with patients, visitors, clinicians, coworkers, and vendors, including in busy, demanding, or stressful circumstances.
• The employee must maintain professional composure and consistently perform assigned duties throughout the scheduled work period; manage routine workplace stressors and feedback without disrupting patient care, patient-facing operations, or coworkers' work; and use established de-escalation and escalation procedures when appropriate.
• The employee must exercise sound judgment; maintain appropriate workplace boundaries; receive and respond to routine feedback and direction; protect confidential patient and business information; and address patient or workplace concerns through established supervisory and safety procedures. These functions are essential to the position.
• Additional Front Desk Receptionist duties as assigned

Skills And Abilities:

Must be willing to travel to multiple locations
Detail-oriented
Willingness to cross-train on all clinical responsibilities

Education And Experience:

Experience using eClinicalWorks or other EHR system preferred
1-year clinical experience preferred
Bachelor's Degree preferred, or equivalent combination of education, training, and experience