Housekeeping Supervisor

Essential Duties & Responsibilities:
• Provides excellent and friendly service to all guests.
• Supervises personnel which include recommendations for hiring, performance
evaluation, training, work allocation, discipline and problem resolution.
• Trains employees on cleaning and equipment techniques, methods and procedures.
• Maintains records on employees, equipment and maintenance activities.
• Organizes workload to ensure deadlines are met; schedules all employees and assigns
work.
• Maintain record within the department of special projects completed (general/deep
cleaning, carpet spotting, wall washing, drapery cleaning, etc.)
• Directs all housekeepers in their duties.
• Responsible for ensuring that all housekeepers are cleaning per Managements’
specifications and staying on schedule with assigned tasks.
• Assists all housekeepers with their duties when needed.
• Fills out maintenance requests for any items that need repair.
• Contributes to a team effort and accomplishes related results as required.
• Maintains a good communication with co-workers and maintains a positive and
professional work environment.
• Performs other duties as required.
Minimum Qualifications:
High School Diploma or GED plus one (1) year experience custodial experience and six
(6) months experience in a supervisory capacity. Typing and computer experience
required. Associates Degree preferred. Must meet all knowledge, skills and abilities.
Must be eighteen (18) years of age for Arizona properties and twenty-one (21) years of
age for New Mexico properties. No felony, theft or stealing convictions. Must be able to
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Position Classification & Description
Housekeeping Supervisor (EVS)
Effective June 2023
successfully pass a pre-employment drug/alcohol screen, background investigation,
obtain and maintain gaming license. Navajo preference.
Knowledge, Skills, and Abilities:
• Knowledge of occupational hazards and applicable safety practices.
• Knowledge of customer service standards and procedures.
• Knowledge of planning and scheduling techniques.
• Skill in the use of cleaning tools, chemicals, cleaners, and disinfectants.
• Skill in supervising assigned staff.
• Ability to train assigned staff and provide constructive guidance when needed.
• Ability to issue disciplinary actions and recommendation of corrective action.
• Ability to evaluate performance of staff and issue performance reviews.
• Ability to communicate, read, and write clearly in basic English.
• Ability to maintain confidentiality.
• Ability to establish and maintain professional relationships with individuals of
varying social and cultural backgrounds and with co-workers at all levels.
• Ability to work as a team member in a structured working environment.
• Ability to work with timeliness and thoroughness.
• Ability to work and finish multiple tasks.
• Ability to safely use cleaning products and safely operate cleaning equipment.
• Ability to understand and follow oral and written instruction.
• Ability to learn the methods of cleaning and caring for buildings and equipment.
• Ability to work as a team member in a structured working environment.
Physical Demands:
While performing the duties of this job, the employee may be required to stand for
prolonged periods, walk; use hands for dexterity of motion; stoop, bend, kneel or crouch,
and have normal auditory and verbal communications skills. The employee must
occasionally lift and/or move up to 50 pounds.
Work Environment:
Work is generally performed in a Casino setting a moderate to high noise level. Evening
and/or weekend work required. Extended hours and irregular shifts may be required