Field Service Technician

Petroleum Equipment Incorporated of Kansas City specializes in providing parts and contracting services needed to construct and maintain retail, commercial, industrial, fleet, aviation and marina fueling operations. Our services include fuel system design, project management, installation, start‑up, equipment maintenance and parts replacement. Our pledge is “Doing it Right, on Time, the First Time, Every Time”. This mindset has held true over 25 years and continues to define our customer‑centric, details‑focused approach to business to this day. Field Service Technician The Field Service Technician will provide onsite and first‑level support to PEI customers. The role is performed by a self‑motivated, self‑directed, meticulous, punctual individual who works independently in a fast‑paced environment. The technician strives to provide an excellent customer experience by arriving on site quickly, accurately diagnosing problems, and performing repairs with fast turnaround times. Multi‑tasking, effective listening, and clear communication are key to success. This position reports to the Product Support Leader and offers opportunities for growth into additional responsibilities and leadership as the company expands. Duties & Responsibilities Provide service and customer support during field visits or dispatches Tie workflow to schedule Manage all on‑site installation, repair, maintenance and test tasks Diagnose errors or technical problems and determine proper solutions Produce timely and detailed service reports Document processes Operate vehicle safely and use field automation systems Follow all company procedures, safety measures, and protocols Cooperate with technical team and share information across the organization Comprehend customer requirements and make appropriate recommendations or briefings Build positive relationships with customers Qualifications Technical school certification or 5+ years of equivalent experience in a comparable industry Familiarity with mobile tools and applications Proven field service experience Ability to troubleshoot, test, repair, and service technical equipment Ability to work flexible shifts and adapt to changing work schedules Ability to build, maintain, and contribute to a positive team workplace Meets productivity standards, quality metrics, and completes work in a timely manner Adheres to compliance requirements at all times Critical thinking, quick decision making, and using reason while dealing with emotional topics Identifies and resolves issues timely by gathering and analyzing information skillfully, developing alternative solutions English literacy, speaks clearly and persuasively in a positive manner even in negative situations Excellent attention to detail and accuracy of work Technical competence with mechanical functions and specialized equipment repair Benefits 401(k) and 401(k) matching Dental, vision, and life insurance Disability insurance Health insurance Supplemental insurance Paid time off #J-18808-Ljbffr