ServiceNow Senior Project Manager, Delivery Lead

ServiceNow Senior Project Manager, Delivery Lead

Location: New York, NY | Type: Contract | Setup: Hybrid (2 to 3 days onsite) | Experience: 7+ years | Pay: $90-$110/hr

About the Role

We're hiring a ServiceNow Senior Project Manager to step in as the dedicated delivery lead on an active ServiceNow Strategic Portfolio Management (SPM) program. You'll own the requirements, the Azure DevOps backlog and the release schedule, coordinate the developers and run user testing, so the business has one person who knows exactly where everything stands.

The client is a large, highly regulated utility. This is an interim leadership role: you'll represent the program in delivery meetings, keep business partners aligned and coach the internal product owner and stakeholders so they're set up to run things well going forward.

It suits someone who has delivered ServiceNow SPM work hands-on and is comfortable being both the organizer and the coach. Expect 2 to 3 days a week onsite in New York.

What You'll Do

• Lead delivery of ServiceNow SPM enhancements from requirements through release
• Gather and refine requirements with business partners and turn them into clear user stories
• Own and prioritize the Azure DevOps backlog, and keep it groomed and ready for the developers
• Plan and manage releases, including scope, timing and readiness checks
• Coordinate the day-to-day work of the ServiceNow developers and keep blockers moving
• Organize and run user acceptance testing, track defects and get sign-off
• Represent the program in delivery and governance meetings, reporting status, risks and decisions
• Coach the internal product owner and business partners on backlog ownership, prioritization and how to work well with the delivery team

Qualifications

Required

• 7+ years of project or delivery management on enterprise technology programs
• Hands-on experience delivering ServiceNow projects, ideally including Strategic Portfolio Management (SPM, formerly ITBM)
• Day-to-day experience managing a backlog and releases in Azure DevOps
• Strong requirements gathering and user story writing skills
• Experience planning and running UAT with business users
• Comfortable presenting to and coaching business stakeholders and product owners
• Able to work onsite in New York 2 to 3 days a week

Nice to Have

• PMP, CSM, SAFe or ServiceNow certifications
• Background in utilities, energy or another regulated industry
• Experience stepping into an in-flight program as an interim lead

Why Join Us

You'll be the person who brings structure to a ServiceNow program at an organization where reliability matters, with a direct line to both the developers and the business. The work is visible and your coaching will outlast the engagement.

If you've been the steady delivery lead on ServiceNow work before and like leaving a team stronger than you found it, this one's worth a look.

To apply, click Apply on LinkedIn and visit eliosai.com/browse-jobs