Adviceline Adviser

Overview We are seeking two dedicated and professional Adviceline Advisers to join our team. This role involves providing expert guidance and support to clients via telephone and digital channels, ensuring they receive accurate and empathetic advice. The ideal candidate will possess excellent communication skills, organisational abilities, and a passion for helping others. This paid position offers an opportunity to develop your advice giving and customer service skills within a supportive environment. Responsibilities Respond promptly and effectively to client enquiries through various communication channels, including phone and email. Provide clear, accurate, and empathetic advice tailored to individual client needs. Maintain detailed records of client interactions using Citizens Advice software. Assist clients in understanding complex information, ensuring they feel supported throughout their engagement. Collaborate with team members to share knowledge and improve service delivery. Uphold organisational standards by adhering to policies, procedures, and confidentiality requirements. Contribute to continuous improvement initiatives by providing feedback on processes and client interactions. Skills Strong communication skills in English, with the ability to convey information clearly and professionally. Experience in customer service, call centre or advisory roles is desirable but not essential as full training will be provided. Proficiency in IT applications such as Word, Excel, and Google. Good organisational skills with the ability to manage multiple enquiries efficiently. Knowledge of IT systems relevant to client management and communication tools. Ability to work independently as well as part of a team, demonstrating reliability and professionalism. Excellent organisational skills to keep track of case details and follow-up actions effectively. #J-18808-Ljbffr Citizens Advice