Dining Room Server - Upscale Club Dining (Experienced)

Dining Room Service Staff

Responsibilities:

To serve all members and guests in assigned section/s of the dining room.

To provide fast and efficient service of meals and beverages in a courteous manner.

To ensure correct billing procedures.

To provide excellent service, ensuring level of service meets ROCC standards.

To ensure all ROCC policies and regulations are strictly adhered to.

Essential Functions:

Maintain a clean, neat, and professional appearance always in accordance with the established dress codes, good posture, and a smile.

Set tables according to Club standards

Providing immediate attention to all members/guests upon seating

Seat members/guests and hand menus to them

Advise guests on the menu and drinks and appropriate combinations of food and drinks

Take customers' orders and place orders with kitchen or bar.

Informs cooks about any special cooking instructions

Serve food and drinks

Clear tables and return dishes and cutlery to kitchens

Be knowledgeable about all food and beverage products that are offered and how they are prepared. A menu presentation table side as well as wine pairing is required.

Be flexible to adapt and learn all style of services that are offered. Servicing the table will include: water, lemons, crackers, offering cocktails, wine and beverages, taking the order completely and concisely, mise en place for every course, delivering the food, bread presentation, removal of plates, pouring of wine during the meal, folding napkins when guests leave the table, presenting finger towels, and 100% attentiveness.

Verifies accuracy of members number and prices before presenting the check for signature.

Effectively handle complaints and communicate them to manager or supervisor

Work with a "sense of urgency" on behalf of the membership without disrupting the atmosphere of the dining room.

Prepare drinks when necessary

Assist with banquet functions

Keep service standards stocked with appropriate levels of linen and silverware

Reset tables as needed

Complete side duty tasks as assigned

Check with the kitchen and bar to see what products maybe short and what products to suggestive sell

Assist in keeping dining room and work area neat and clean

Begin shift by checking over their sections and making sure all tables are ready for the placement of guests

Serve meal, place dishes properly in front of each person

Check back to ensure member/guest satisfaction; replenishes water, butter, etc. as necessary

Suggest and serve dessert, coffee, and after dinner drinks

Perform clean-up and closing duties as assigned by manager

Attend meetings as requested by supervisor or manager

Proper execution of POS system (Jonas) to ensure accurate communication between kitchen and service staff

Perform all work-related duties as assigned by supervisor or General Manager

Interaction:

Frequent Interaction with members, guests, and children

Working Conditions:

Restaurant Setting

Occasionally exposed hot, cold, and inclement weather conditions

Requirements:

Special Requirements:

Must possess an outgoing personality

Must possess honesty and integrity

Must be polite, patient, and courteous always

Must treat others with kindness and respect

Must follow schedule

Must interact well with members, guests, and staff

Ability to understand and follow posted rules and procedures

Ability to follow directions from a supervisor

Ability to effectively communicate in a professional and friendly manner to members, guests, and staff.

Must have knowledge of proper way to serve, set up and clear tables

Must be able to work fast and safely

Must learn all menu items with ingredients, and preparations

Must have working knowledge of cocktails

Must learn about wine and be able to present and suggest wine and food pairings

Must have good coordination and balance

Must possess the ability to organize, prioritize and efficiently execute the dining experience.

Must be personable, responsible, and willing to work in a team environment

Must learn and be able to properly execute the POS system (Jonas)

Must be a minimum age of 18 years and TABC certified to serve alcohol.

Physical Functions:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, climb stairs, balance stoop, kneel, crouch, crawl and/or sit up to eight hours per day.

Use hands to finger, handle, or feel objects, tools and/or controls.

Reach with hands and arms.

Hearing and talking sufficient to communicate with members, guests and staff.

Specific vision abilities include close vision, vision sufficient to read, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Frequent lifting objects 10-20 lbs.

Occasional lifting, up to 50 lbs.

Required to spend long periods on own feet

Independent mobility through clubhouse