Associate Account Manager

Job Description

Job Description

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.

With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.  

Responsibilities: 

License Expansion & Cross-Selling:  

Proactively identify opportunities to sell additional licenses and cross-sell complementary products to existing customers.  

Work closely with customers to understand their evolving needs and align our solutions to their business goals.  

Customer Relationship Management:  

Build and maintain strong relationships with key stakeholders, including technical owners, practical owners, economic decision-makers, and procurement contacts within accounts.  

Serve as the primary point of contact, fostering trust and ensuring open communication.  

Business Reviews & Retention:  

Conduct business reviews with customers 6–9 months prior to their renewal to assess their current usage and identify any adjustments needed in licenses or product mix.  

Proactively identify potential retention risks and collaborate internally to mitigate them.  

Value Validation:  

Validate and communicate the value of our products to customers, ensuring they achieve the expected outcomes and ROI.  

Gather and share customer success stories and feedback to showcase the impact of our solutions.  

Sales Execution:  

Create and deliver accurate quotes and contracts tailored to customer needs.  

Drive contract negotiations and close deals efficiently to achieve sales targets.  

Internal Collaboration:  

Work cross-functionally with internal teams (e.g., Customer Success, Product, Support, and Finance) to address customer needs and ensure a seamless experience.  

Advocate for customer feedback internally to drive continuous improvement in products and services.  

Customer Delight:  

Uphold our commitment to "delighting every customer" by going above and beyond to exceed expectations.  

Requirements: 

Proven experience in account management, customer success, or a related role, with a focus on sales and retention.  

Strong understanding of the sales cycle, including quoting, contracting, and closing business.  

Excellent interpersonal and relationship-building skills, with the ability to navigate complex organizational structures.  

Exceptional communication and presentation skills, both verbal and written.  

Strong problem-solving and critical-thinking abilities, with a proactive approach to addressing challenges.  

Ability to work collaboratively with cross-functional teams in a fast-paced environment.  

Demonstrated ability to take the initiative and work in a self-directed manner. 

Ability to thrive in a changing environment. Comfortable with ambiguity and rapidly evolving domain. 

Ability to quickly learn and understand new technologies and software products 

AI Fluency:

AI Fluency - Level 2: Skilled Prompter (Advanced Foundation / Early Proficient) - Crafts effective, outcome‑oriented prompts, iterates to improve quality and speed, and validates AI outputs against business context and expectations.

Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time. 

 

All employees are expected to demonstrate AI fluency appropriate to their role and level, including responsible use of AI tools, sound judgment, and adherence to company AI governance and security policy standards.

Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.

 

If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!

 

 

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.