Service Department Cashier - Full Time

Supporting Role for ASM and Customer Service

Provide a supporting role to the ASM as well as exceptional customer service upon delivering customer's vehicle back to them within a fast paced team environment.

Qualifications

High school diploma or the equivalent.

Driver's License

Working well, side by side, in a fast paced team environment

Exceptional customer-facing skills

Strict attention to detail

Accurate and responsible money-handling

Solid keyboarding skills

Multi-tasking in a fast paced environment

Ability to read and comprehend instructions and information

Professional personal appearance

Excellent communication skills

Physical Requirements

Spend time indoors in air-conditioned areas

Standing on a regular basis

Repetitive hand/finger movement on a regular basis

Grasping/grabbing with hands on a regular basis

Lifting 10 lbs to 25 lbs

Over 50 lbs infrequently

Climbing stairs infrequently

Devote yourself to insuring satisfaction to customers

Determine management, production and quality requirements by asking questions and listening

Attend company meetings as required

Maintain a follow-up system that encourages follow through with assigned projects

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively

Understand the terminology of the business and keep abreast of technology changes in products and services

Know and understand the federal, state and local requirements which govern the company's business

Follow lawful directions from supervisors

Understand and follow work rules and procedures

Participate in performance management

Interact well with others and be a positive influence on employee morale

Uphold the company's non-disclosure and confidentiality policies and agreements

Work evening, weekend and holiday work hours as required

Job-Specific Expectations

Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction

Adhere to procedures for timely and proficient dealing of warranty claim paperwork policy and procedures

Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required

Finalize repair orders for warranty, customer paid, and internal repair

Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty

Be polite and friendly and greet customers and fellow associates promptly

Conduct telephone transactions courteously, and quickly

Provide excellent customer service for all customers whether external and internal

Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate

Accurately maintain and account for all transactions and monies collected throughout the shift and complete a cashier's check out report at shifts end

Learn from mistakes and determine how to avoid future repeat mistakes