Insurance Management Consulting Associate Director

Role SummaryThe Operations Client Account Lead is the single point of accountability for an Operations account. They own the client relationship at the operational level, the financial performance of the contract, and the growth of the account. They make sure the services promised in the contract are delivered to standard and profitably. They also look for chances to expand the relationship through transformation and new scope.Key ResponsibilitiesClient relationshipServe as the primary senior contact for client operations leaders. Build trusted relationships across the client's business and procurement functions.Lead governance forums such as quarterly business reviews, steering committees, and executive check-ins. Use these to keep both sides aligned on priorities, performance, and roadmap.Account financials and contract managementOwn account P&L, including revenue, CCI (Contract Controllable Income), and margin. Protect and improve profitability against the Original Deal Economics (ODE).Manage the contract lifecycle, including change requests, scope changes, pricing adjustments, and renewals. Resolve commercial disputes before they escalate.Forecast accurately and report account performance to leadership.Delivery oversightPartner with delivery leads to make sure SLAs, KPIs, and quality standards are consistently met. Step in quickly when performance slips.Identify operational risks early and drive mitigation plans across people, process, and technology.Growth and transformationIdentify and shape new opportunities, including scope extensions, automation, analytics, and AI-enabled process improvements. Work with Delivery & Transformation (D&T) teams to bring them to the client.Build a multi-year account plan that ties operational improvements to the client's business outcomes.Team leadershipLead and coordinate a cross-functional account team spanning delivery, finance, solutioning, and HR. Coach team members and build bench strength for key roles.QualificationsSignificant experience in client account management, operations delivery, or managed services. The usual range is 10+ years, adjusted to the target level.A proven track record of owning P&L and contract economics on large, multi-year service contracts.Strong grasp of operations domains such as Procurement & all Command Center functions (Risk & Compliance, Learning, Quality, Insights and Intelligence, Business Reporting Groups & Executive Governance). Familiarity with process transformation and automation is also expected.Executive presence and the ability to handle difficult commercial conversations with senior client stakeholders.Experience leading global or distributed teams, including offshore delivery centers.A bachelor's degree is required, and an MBA or relevant certification is a plus.Success MeasuresClient satisfaction and relationship health scores.Account CCI and margin performance versus ODE and plan.SLA and KPI attainment.Contract renewals and growth in sales and revenue from the account.Team engagement and retention.Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 12/26/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:U.S. Employee Benefits | AccentureRole Location Annual Salary RangeCalifornia $163,000 to $434,000Colorado $163,000 to $375,000Connecticut $163,000 to $375,000District of Columbia $173,500 to $399,300Illinois $150,900 to $375,000Maine $138,800 to $319,400Maryland $163,000 to $375,000Massachusetts $163,000 to $399,300Minnesota $163,000 to $375,000New York $150,900 to $434,000New Jersey $173,500 to $434,000Ohio $150,900 to $347,200Virginia $150,900 to $399,300Washington $173,500 to $399,300Requesting an AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at View phone number on click.appcast.io or send us an email or speak with your recruiter.Equal Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy StatementAccenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.Accenture is committed to providing veteran employment opportunities to our service men and women.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.California requires additional notifications for applicants and employees. 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