Program/Project Management Lead

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Who We Are We're Salesforce, the Customer Company, inspiring the future of business with AI, Data, and CRM. Guided by our core values, we help companies across industries connect with customers in new ways. We empower our employees to be Trailblazers-growing their careers, driving innovation, and improving the state of the world. Position Description Salesforce Signature Success helps customers maximize the value of their Salesforce investment through proactive guidance, expert support, and a deeper level of partnership. The CSM/ CRM Center of Excellence team supports the CSM & CRM organization by coordinating priority initiatives, improving how teams work together, and helping deliver a consistent experience for our people and customers. The team partners with stakeholders across Customer Success, Offer Management, Cloud Success, Sales Strategy, and other functions. We are seeking a collaborative, organized Program Manager (Level 7) reporting to the Senior Director, Strategic Programs & Governance. This person will coordinate and deliver cross-functional programs, build strong relationships, and translate evolving business needs into practical plans and clear communications. Initial Program Focus: M&A Pooled CSM Community The initial priority for this role will be helping establish and support a new M&A pooled Customer Success Manager (CSM) team. This community will bring together CSMs joining Salesforce through acquisitions who are not aligned to the existing global field operating units (OUs). As the community lead, the Program Manager will help create a welcoming, connected, and effective experience for these CSMs. Working with the team's leadership and cross-functional partners, they will help inform on onboarding and enablement touch points, establish community communications and operating rhythms, surface common needs and feedback, and help connect team members with the right Salesforce resources and partners. The role will help shape and improve this new program as it develops, while also supporting other strategic programs over time. Responsibilities Coordinate the planning and day-to-day execution of assigned Account Success programs, including milestones, deliverables, communications, and follow-up actions. Serve as community lead for the new M&A pooled CSM team, helping foster connection, knowledge sharing, and a sense of belonging across acquired teams. Partner with team leadership and stakeholders to support onboarding, enablement, community sessions, and recurring engagement activities. Help establish practical processes, communication channels, and operating rhythms for the community; document resources and ways of working. Gather input from CSMs and partners, identify common challenges, and recommend incremental improvements to the community experience. Work with cross-functional teams to clarify goals, responsibilities, timelines, and next steps. Track program progress, participation, feedback, and relevant measures of success; flag risks or dependencies and coordinate resolutions. Prepare clear updates, meeting materials, and presentations for team leaders and stakeholders. Support the investigation and resolution of operational issues by connecting the right partners and tracking follow-through. Contribute to other Account Success priorities and special projects as business needs evolve. Required Skills and Experience Experience coordinating programs, projects, operations, employee communities, or cross-functional initiatives from planning through execution. Strong organizational skills and ability to manage multiple workstreams, deadlines, and details. Clear written and verbal communication skills, with the ability to tailor updates to different audiences. Ability to build positive working relationships with colleagues across teams, roles, and backgrounds. Collaborative problem-solving skills, sound judgment, and willingness to seek guidance or elevate issues when appropriate. Comfort working in an evolving environment, asking questions, and bringing structure to developing processes. Ability to gather feedback or basic program data, identify patterns, and suggest practical improvements. Experience facilitating meetings, coordinating stakeholders, and preparing concise presentations or program updates. A community-minded, inclusive, service-oriented approach and genuine interest in helping colleagues succeed. Preferred Qualifications Experience supporting Customer Success, post-acquisition integration, onboarding, enablement, or employee community programs. Familiarity with Salesforce products, organizational structures, or Customer Success practices. Working knowledge of Google Workspace, Slack, CRM tools, and project-tracking tools, or ability to learn them quickly. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,400 - $177,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. #J-18808-Ljbffr