Service Excellence Advocate

Service Excellence Advocate

The Service Excellence Advocate serves as a key liaison between patients, families, and hospital staff, ensuring that patient care concerns and service issues are promptly addressed. This role focuses on enhancing the patient's experience through proactive engagement, effective problem-solving, and collaboration with clinical and administrative leadership. The Service Excellence Advocate is responsible for resolving patient and family concerns, ensuring that feedback is appropriately acted upon, and fostering a patient-centered environment that aligns with organizational goals.

Experience Required

• 3-5 years preferred.
• Customer service experience in a hospital setting is preferred.

Education Requirements

• High School Diploma required.
• Bachelors preferred.
• Significant Patient Advisor/Advocate experience may be considered in lieu of a bachelor's degree. Preferred speaks Spanish/ability to translate medical information.

Special Requirements

• Communication Ability to communicate with patients, visitors and coworkers.
• Critical thinking/problem solver, complaint management, conflict negotiation, cultural broker, self-motivated, excellent oral and written communication skills, good listener, professional manner, respectful, service commitment to customers, requiring limited supervision once trained.
• Ability to function at a high level in a fast paced environment.
• Moderate ability/Skill with Microsoft 365 (Teams, Outlook, Excel, Powerpoint).
• Experience with EPIC and RL Feedback module a plus.

Salary Min ($)

USD $29.00

Salary Max ($)

USD $48.00

Cooper University Health Care