General Manager

General ManagerCome join our team and open the door to an amazing career at Apple Door Systems! We have an immediate need for a General Manager at our Ashland, VA location.With locations in Richmond, Ashland, Waynesboro, Chesapeake and Williamsburg, the Apple Door Family has been serving Virginia since 1973. Whether it's our hallmark garage door products, awning and solar shading systems or heavy-duty industrial doors, Apple has the access products of choice. Each location has a fully staffed showroom and customer service center where you can be prepared to receive quality, craftsmanship and trust.The General Manager will be responsible for all aspects of operations to ensure efficient and effective service delivery. This role requires a combination of technical expertise in garage door systems, leadership skills, and business acumen to drive growth and profitability. Key areas of focus will include the following:Team Management - supervise and lead a team of technicians and administrative staff; assign tasks, schedule work shifts, and ensure adequate staffing levels; provide training, coaching, and mentorship to team members to enhance their skills & performance; conduct performance evaluations and address any disciplinary issues as necessary.Service Operations - coordinate service calls & dispatch technicians to customer locations; ensure timely & quality completion of service/repair jobs; monitor inventory levels of parts & supplies to maintain adequate stock levels; implement & enforce safety protocols to ensure a safe working environment for employees and customers.Customer Relations - build & maintain strong relationships with customers to understand their needs and expectations; address customer inquiries, concerns, & complaints promptly and professionally; seek feedback from customers to continuously improve service quality and customer satisfaction.Wholesale Management – monitor customer trends and competitor activity to identify new wholesale opportunities; assist with quoting, site checks, and commercial project bids; collaborate with the marketing team on campaigns, promotions, and branded materials for both retail and wholesale; build long-term relationships with both retail customers and wholesale dealer accounts; provide excellent service & support to local contractors, builders, and resellers.Sales & Marketing - develop & implement strategies to attract new customers and retain existing ones; collaborate with the marketing team to create promotional materials & campaigns; identify opportunities for upselling additional products or services to customers; quoting, selling, site checking, and other essential sales responsibilities.Financial Management - prepare & manage the budget for the service location; monitor financial performance against targets & implement corrective actions as needed; identify cost-saving opportunities & optimize operational efficiency to maximize profitability.Quality Assurance - establish & enforce quality standards for service delivery; conduct regular inspections & audits to ensure compliance with company policies and industry regulations; implement continuous improvement initiatives to enhance service quality and efficiency.Qualifications:Proven experience in a managerial role, preferably in garage door service or home services.Technical knowledge of garage door systems and repair techniques is preferred.Previous sales experienceValid driver's license and clean driving record.Skills:Strong leadership skills with the ability to motivate and manage a diverse team.Excellent communication and interpersonal abilities.Proficiency in computer applications and service management software.Ability to multitask, prioritize, and problem-solve in a fast-paced environment.Work Conditions:Climate-controlled office environment with continual sitting & use of a computer.Regular bending, lifting, etc. while assisting with operations.Exposure to weather and temperature elements when performing jobsite support.Benefits:Competitive salaryMedical, dental, and vision insurance with multiple plan optionsShort- and Long-Term DisabilityEmployer-paid Life Insurance with buy-up optionsAccident CareHospital Indemnity401(k) with Employer MatchEmployee Assistance Program (EAP)Generous Paid Time Off (PTO)Paid HolidaysTeam member recognition & reward programsCore Values:Teamwork – we operate as a team and succeed together.Grit – we have the courage, strength, and character to persevere.Sincerity – we are transparent and trustworthy.Development – we strive for continuous improvement, both professionally and personallyThird-Party Agency Notice:GarageCo does not accept unsolicited resumes from external recruiters or agencies. We only work with approved partners engaged directly by our Talent Acquisition team for specific searches. Unsolicited submissions will not be eligible for placement fees.We are an Equal Opportunity Employer.