Guest Services - Part Time

Guest Services Team Member

The Broadmoor World Arena is looking for outgoing, motivated, and friendly people to join our Guest Services team for events at The Broadmoor World Arena, Pikes Peak Center and Broadmoor World Arena Ice Hall. This position has a key role in creating an enjoyable and safe experience for all guests and clients attending public or private functions. Responsibilities include taking tickets, assisting guests with seating/directions/information, communication with team members, safety awareness and providing security services for a variety of events at all of our venues. Other responsibilities include assisting in chair and trash removal for certain events. Most events are evenings and weekends, however, we also offer some weekday events. Shift times vary and last anywhere from three (3) to six (6) hours.

Job Responsibilities:

• Greet guests
• Verify and scan tickets
• Provide guests with accurate directions and venue information
• Enforces building policies and safety procedures
• Assists in building emergency procedures
• Assists guests to seats and provide quality service to enhance the guest's experience
• Visually inspect guests for prohibited items and check bags when required by the event
• Act as security for backstage entry points and areas when requested by the Event Manager
• Other duties as assigned

Physical Requirements, Knowledge, and Skills:

• Friendly, outgoing personality is a must
• Self-motivated, reliable, and positive attitude
• Paid mandatory training will be conducted as needed
• Must be able to pass online Crowd Management course and Venue Specific test related to Crowd Management
• Ability to communicate information and direct patrons in a professional manner
• Ability to maneuver around the building/seating area
• Ability to stand and/or sit for long periods of time (4+ hours)
• Ability to bend, grasp, climb/descend stairs and lift up to 15lbs for chair/trash removal