Restaurant Manager

Restaurant Manager

The Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team. They deliver great guest experiences and operational excellence and help to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

• Performing all responsibilities of restaurant team members
• Leading team meetings
• Delivering training to restaurant team members
• Ensuring brand standards, recipes and systems are executed
• Creating and maintaining a guest focused culture in the restaurant
• Reviewing guest feedback results and implementing action plans to drive improvement
• Communicating restaurant priorities, goals and results to restaurant team members
• Executing new product roll-outs including training, marketing and sampling
• Maintaining a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws.
• Controlling costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by franchisee
• Completion of weekly labor schedule
• Ensuring all shifts are staffed to meet guest demand and service standards
• Conduct self-assessments and corresponding action plans
• Managing cash over / short in restaurant and ensuring team members are following franchisee's cash management policies
• Engaging with Dunkin' Brands Field Operations team as appropriate
• Recruiting, hiring, onboarding and developing restaurant team members
• Planning, monitoring, appraising and reviewing employee performance
• Coaching restaurant team members to drive sales, improve profitability and guest satisfaction

We Offer:

• Base salary of $45,000 to $50,000 annually
• Bonus based off profit--paid monthly
• Medical, Dental and Vision Insurance
• Growth and development

Experience:

• High school diploma or GED. Some college preferred
• Basic computer skills
• Fluent in spoken and written English preferred
• Basic math and financial management.
• Previous management experience in retail, restaurant or hospitality.

Key Competencies:

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• Demonstrates honesty and a positive attitude.
• Willingness to learn and embrace change
• Ability to train and develop a team who is guest focused
• Time management and problem-solving skills

Physical Demands/ Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting packages (if applicable) Wearing a headset (if applicable) Working in a small space

2020 DD IP folder LLC. All rights reserved. This template is provided to Dunkin' franchises to help them design human resource programs for their employees. Franchisees are not required to use it and remain solely responsible for designing and implementing their own human resource programs, running their day-to-day operations, and for complying with all applicable laws.