Patient Service Representative

Why ThedaCare?

Living A Life Inspired!

Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.

At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.

Benefits , with a whole-person approach to wellness –

• Lifestyle Engagement
• e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support
• Access & Affordability
• e.g. minimal or zero copays, team member cost sharing premiums, daycare

About ThedaCare!

Summary

The Patient Service Representative performs administrative duties that may include registration and scheduling, and works closely with customers in a way that supports the culture of ThedaCare. Interacts with providers, team members, and other departments to accurately support daily operations to provide an exceptional customer experience.

Job Description

KEY ACCOUNTABILITIES

• Interacts and communicates with internal and external customers to enhance the customer experience.
• Collects and enters demographic, clinical, billing and insurance information from customers or responsible parties to facilitate a seamless customer experience.
• Schedules patients following established policies and procedures to ensure accuracy.
• Proactively problem solves access issues that arise when scheduling to meet stakeholder needs that can include adjusting schedules to utilize unused time due to cancellations and to accommodate patient needs.
• Files, retrieves, or delivers patient information or records using current technology to facilitate timely patient care.
• Facilitates the flow of patient forms, patient letters, and data per department needs.
• Knows and understands when to expedite, escalate, and redirect issues and situations to other resources/departments.
• Observes legal and ethical guidelines to safeguard the confidentiality of patient and proprietary ThedaCare information.

QUALIFICATIONS

• High School diploma or GED preferred
• Must be 18 years of age

PHYSICAL DEMANDS

• Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance
• Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties

WORK ENVIRONMENT

• Normally works in climate controlled office environment
• Frequent sitting with movement throughout office space
• Occasional contact with aggressive and or combative customers
• Use of computers throughout the work day
• Frequent use of keyboard with repetitive motion of hands, wrists, and fingers
• This position involves frequent phone communication with patients and staff. All inbound and outbound calls are recorded and monitored for quality assurance, training, and compliance purposes.

Scheduled Weekly Hours

20

Scheduled FTE

0.5

Location

ThedaCare Physicians - Berlin - Berlin,Wisconsin

Overtime Exempt

No

Worker Shift Details

Variable