Customer Service Representative

Hino Trucks is seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our nationwide dealer network from our Parts Distribution Center (PDC) in Southaven, Mississippi.

Increase your chances of an interview by reading the following overview of this role before making an application.

In this role, you will serve as a trusted resource for dealerships by assisting with parts identification, order management, shipment tracking, and customer support. If you enjoy solving problems, building relationships, and working in a fast-paced environment where your contributions directly impact customer satisfaction, we encourage you to apply.

What You'll Do

Deliver Exceptional Customer Support

• Serve as the primary point of contact for Hino dealers regarding parts orders, availability, and related inquiries
• Respond to customer requests professionally and efficiently via phone and email
• Research and resolve dealer concerns related to parts orders, shipments, and product information
• Provide guidance on parts identification and parts catalog navigation

Support Parts Ordering and Fulfillment

• Process and manage dealer parts orders accurately and efficiently
• Assist with order sourcing and expediting critical customer orders
• Monitor order status and proactively communicate updates to dealers
• Investigate and resolve order discrepancies when they arise

Coordinate Shipment and Logistics Activities

• Track and trace parts shipments as needed
• Work closely with warehouse and logistics teams to ensure timely delivery
• Help identify and resolve shipping-related issues to minimize customer impact

Contribute to Operational Excellence

• Maintain accurate records and supporting documentation
• Assist with special projects and process improvement initiatives
• Collaborate with cross-functional teams to support dealer and customer success
• Provide support to field sales, service, and parts personnel when needed

What We're Looking For

Required Qualifications

• High school diploma or equivalent
• 2+ years of customer service, call center, logistics, distribution, automotive, or related experience
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency with Microsoft Office applications and business systems

Preferred Qualifications

• Experience in the commercial vehicle, automotive, heavy-duty truck, or parts distribution industry
• Familiarity with parts catalogs, inventory management, or order processing systems
• Experience supporting dealer networks or business-to-business customers

Hino Trucks is an E-Verify employer. xhqgsiq All new hires will be required to verify their eligibility to work in the United States through the E-Verify system. Employment is contingent upon verification of the candidates identity and employment authorization as required by federal law.

For more information on E-Verify, please visit