Senior Client Service Associate, Executive Benefits Account Management (Hyb

Company Overview NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people‑first approach. About Covala Group Covala Group (part of NFP, an Aon company) is a proven enroller and administrator of voluntary, supplemental and individual disability benefits for large employers. Since 1993 we have connected employees of our clients to over $4.5 billion of income protection. We have also assisted Fortune 500 companies in the development and implementation of group life insurance, corporate owned life insurance, and long‑term care programs. Covala embodies our dedication to forming powerful bonds with our clients and plan participants. Position Summary The Account Manager position is an integral part of an eight‑person team. The role is central within the organization and is responsible for managing relationships with corporate clients and overseeing internal operations among different functional groups. This full‑time role has a standard schedule of Monday through Friday, 8:30 a.m. to 5:30 p.m. Eastern Time. The position is hybrid and based out of New York City, with the first three months of employment requiring onsite work up to three days per week for training. After this period, the onsite schedule will be determined by the manager’s discretion. Experienced candidates working fully remotely on an Eastern Time Zone schedule may also be considered. Position Responsibilities Interact daily with benefit / human resource contacts at large corporate clients and top law firms, providing administration and client service support for their individual disability insurance benefits. Coordinate annual enrollment and communication campaigns to executives of our corporate clients. Analyze census data from our corporate clients and determine eligible executive populations for enrollment campaigns. Handle inquiries from eligible executives about the disability insurance being offered through our enrollments. Collaborate with our IT Group to develop reports for our corporate clients. Qualifications Attention to detail. A high level of accountability and ownership of work. Ability to work on a fast‑paced team with specific deadlines. Resourcefulness and ability to consult others to get a job done. Strong ability to prioritize tasks and manage time. A team‑oriented, friendly collaborative attitude. Access to a reliable, confidential, and interruption‑free workspace with a stable high‑speed internet connection (required for hybrid or remote work). Education & Experience Bachelor’s degree. 8–10 years of account management or customer service experience. Experience with executive benefits or individual disability insurance. Life and health insurance license required. What We Offer We offer a competitive salary, paid time off and holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. The base salary range for this position is $60,000 – $85,000. The base salary will be determined by factors such as experience, credentials, education, certifications, skill level required for the position, and geographic location. In addition to the base salary, this position may be eligible for performance‑based incentives. NFP and Covala Group is an inclusive Equal Employment Opportunity employer. #J-18808-Ljbffr Onenfp