Director of Contact Center Excellence

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M&T Bank Corporation in Williamsville, NY seeks a Director of Contact Center Customer Service to lead a large team, drive world-class service, and shape strategy across channels. The role emphasizes staffing, analytics, and developing leadership pipelines to ensure superior customer experiences while meeting regulatory and operational goals.

The position requires a Bachelor’s degree with extensive experience in financial services and strong executive communication, strategy, and talent

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Vacancy posted 1 day ago

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