Product Delivery Manager - Identity and Access Management

JOB DESCRIPTION

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

Overview

As a Product Delivery Manager in the Chief Technology Office, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. You will own the vision, strategy, and prioritization of a portfolio of complex Identity and Access Management (IAM) products in the Privileged Access, Vaulting and Secrets Management domain, delivered across multiple teams. You will translate business and security objectives into a clear product roadmap, balancing competing priorities and investment trade-offs to maximize value and ensure high-quality, on-time outcomes. Leveraging deep expertise in product management, AI-enabled data analytics and pattern identification, the product development lifecycle and portfolio governance, anchored in Agile principles, you will foster a culture of collaboration, transparency, innovation, and data-led decision-making. You will navigate ambiguity and shifting priorities, manage cross-portfolio dependencies and risks, and influence stakeholders at every level to ensure Privileged Access initiatives align with organizational and IAM strategy. As a recognized subject matter expert and value-delivery champion, you will exercise considerable judgment on complex issues and make impactful decisions that shape the strategic and operational direction of the product area.

Job Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Work with other Product Owners and Engineering Leads to manage end-to-end product vision, strategy, and roadmap for complex PA and VSM products, prioritizing initiatives across multiple teams to ensure alignment with business value, security objectives and IAM strategy
• Manage the product portfolio across its full lifecycle - from discovery and definition through delivery and iteration - incorporating technical design, dependencies and timelines to ensure high-quality outcomes
• Support and enable the team's AI transformation by embedding principles that drive adoption, maturity and uniformity across the portfolio
• Define and continuously refine portfolio priorities, making evidence-based trade-off decisions that optimize value delivery across competing initiatives
• Identify, manage and mitigate cross-portfolio risks and dependencies, proactively addressing roadblocks and implementing contingency plans to maintain delivery momentum
• Collaborate with engineering leads, product managers, product security leads, and business stakeholders to define product scope, objectives and deliverables, ensuring alignment with organizational and IAM strategy goals
• Use advanced facilitation, communication and presentation skills to influence stakeholders at all levels and elevate organizational impediments to leadership
• Leverage portfolio metrics, analytics and market trends to assess performance, inform strategy, drive continuous improvement and establish best practices across the product area

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Advanced knowledge of product and portfolio management practices - including roadmap development, prioritization frameworks, investment planning, and value measurement - with a proven ability to guide teams through complex, multi-workstream programs
• Advanced knowledge of multiple product development lifecycle stages, methodologies and best practices, enabling effective guidance and support for delivery teams
• Technical fluency sufficient to support complex IAM technology and Cybersecurity products, including the ability to break down business and technical objectives into manageable, well-sequenced workstreams
• Advanced stakeholder management skills, with the ability to establish productive working relationships and influence decision-making across cross-functional teams
• Proven track record of managing risks, dependencies and high-performing teams in a fast-paced, technically complex environment

Preferred Qualifications, Capabilities, And Skills

• 10+ years of experience or equivalent expertise spanning product management, Agile methodologies and portfolio management of complex technology products in a large organization
• Strong data analytics capabilities with a relentless focus on data-driven continuous improvement
• Proven Program and Portfolio Management expertise with deep experience applying Agile frameworks at scale
• Agentic AI proficiency and experience partnering with technology teams to drive innovation and adoption
• Good understanding of Identity and Access Management concepts and policies.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.