IT Support Associate

Technical Support Specialist

Provides moderately complex technical support for hardware, software, and conference rooms to the Department of Chemistry and Biochemistry. Collaborates with campus IT teams to deliver reliable technology solutions that support the university's teaching, research, and administrative missions.

Primary duties include:

• Providing technical support and IT services to faculty, staff, and students, including diagnostic resolution and follow-through.
• Installing, configuring, repairing, and maintaining desktop and laptop computers, mobile devices, printers, and other peripheral equipment.
• Troubleshooting software, network, and account issues while ensuring compliance with university IT policies and security standards.
• Providing support and ensuring conference rooms and instructional (teaching) lab audio and visual equipment are functioning normally.
• Managing asset lifecycles, including inventory updates, equipment deployment via Jamf and Intune, warranty claims, and asset disposal.
• Maintaining and distributing reference manuals and technical training guides.
• Conducting moderately complex information technology briefings in a group setting.

Physical demands: N/A

Licenses/Certifications: N/A

Minimum qualifications:

Education: High School Diploma or GED.

Experience: Two years with the types of hardware and software to be supported, one year of which included user support, user training, and/or programming.

Required knowledge/skills/abilities:

General knowledge of two applicable software products; of applicable computers and peripherals. Skill in configuring computer hardware and software; to analytically design program logic or solve technical problems; in operating supported computers and peripherals. Ability to communicate effectively both orally and in writing; to work effectively with clients.

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Department: CMNS-Chemistry & Biochemistry

Worker Sub-Type: Staff Regular

Salary Range: $56,773.00 - $68,128.00

Benefits summary: For more information on Regular Nonexempt benefits, select this link.

Background checks: Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment eligibility: The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO statement: The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University's Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice