Requisition Bilingual (English/Spanish) Customer Service Representative - (Onsite)

Bilingual Customer Service RepresentativeInteLogix is seeking a Bilingual (English/Spanish) Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.Are you energetic, enthusiastic with an engaging personality?Are you driven to deliver effective results while providing excellent customer service?Do you have extraordinary communication skills?What's in it for YOU?Paid TrainingMedical, Dental, and Vision InsurancePaid Time OffEmployee DiscountsFull-time, non-seasonalCareer AdvancementEarly access to earned wages via PayActivAccess up to 50% of earned wages (capped at $500 per pay period)Salary Range: Starts at $12.00 - Up to $15.00/hour pay is determined by scope of responsibility within the role, your experience, location and other job related factorsResponsibilitiesServe as the primary point of contact for customers via phoneProvide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutionsMaintain a thorough understanding of products, services and policies to effectively assist customersAccurately document customer interactions and transactions across all tools/platformsCollaborate with other departments to resolve customer issues and escalate complex problems as necessaryStrive to exceed customer satisfaction goals and performance metricsContinuously seek opportunities to improve the customer experience and streamline processesStay updated on product knowledge and industry trends to better assist customersAbility to work within the defined hours of operation with flexibility needed on weekends and holidaysQualificationsWhat We Look for in a Candidate:Must be 18 years of age or olderHigh School Diploma or equivalentAbility to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary workPossess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phoneTyping Assessment requiredSchedules vary based on job related factorsSuperb attendance, so you can be there when our customers need usAll job offers are contingent upon:Completion of drug screenCompletion of background checkRequired to register fingerprints (if applicable)