Customer Service Rep

Job Description

Job Description

Company Description:

Established 1988, FBS Appliance is the largest appliance contract distributor in Texas. With showrooms in Austin, College Station, Corpus Christi, Grapevine, Fort Worth, Houston, and San Antonio, we supply more than 60 different brands of appliances.

Core Values:

• Embrace the Culture
• No Right Way to Do the Wrong Thing
• Customer Focused
• Act Like an Owner
• Move the Line
• Pull the Wagon

Job Description:

FBS Appliance is looking to hire a Customer Service Representative. In this role, you will support our Sales Team throughout the steps in our process. We are looking to add a candidate that is detail oriented, and comfortable in a fast-paced environment. We work on multiple projects at once and you must have the ability to retain information and help move forward multiple projects at once. As a Customer Service Representative, the primary goal is to provide support to our Sales Team and work hand in hand with our builders that we service. You will also be required to maintain a high level of professionalism and manage incoming calls and inquiries from customers, clients and the FBS sales team. Place or cancel orders, refunds, or exchanges, take payment information. Coordinate delivery and/or installation of appliances and communicate with installers. Assist customers with problems as needed, as well as assist the outside salesforce. Maintain accurate install dates to coordinate with purchasing for adequate product procurement to ensure install date is met and completed.

Pay Range: $20.00 to $22.00 an hour

Primary responsibilities include, but are not limited to:

• Highly detail-oriented and organized
• Must have strong communication, multi-tasking, and time management skills.
• Must thrive in a fast-paced environment and be able to self-prioritize based upon deadlines
• Teachability, willing to learn and adapt to the FBS way
• Ability to effectively communicate to team members, vendors and more
• Proficient with Microsoft Office, Excel, Outlook, Adobe
• At least 5 years of verifiable work experience in delivery scheduling or a customer service role.
• These essential duties and responsibilities are by no means a comprehensive list of job task

FBS Appliance is an “at-will” employer and the employment we offer you is terminable at will by you or FBS Appliance at any time and for any reason, with or without notice or cause. This “at-will” employment relationship may not be modified by any oral or implied agreement.

FBS Appliance is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.