Sales Support Specialist

Sales Support SpecialistBusiness Development & SalesLehigh Valley, PA • Full-Time/RegularPosition SummaryThis role is responsible for partnering with outside sales to create cost effective proposals for repair work. In addition, this role maintains strong working relationships with outside vendors to ensure customer needs are met.Position DetailsPartners with outside sales to meet customer's timely needs for quotes and submissions to operations.Seeks to understand the customer's unique business needs to create competitive, accurate and timely estimates and proposals.Ensures the proposal encompasses the customer's scope of service and seeks internal technical advice as necessary.Maintains current work requests submitted by technicians, typically in an Excel spreadsheet.Utilizes and maintains quoted work database and ensures integrity through accurate file management. Ensures information is loaded to Sharepoint site for viewing and collaboration with other team members.Ensures the Extra Work Authorization (EWA) is assigned to the correct Account Manager; gathers information needed to develop quotes, including vendor costs; obtains internal approvals and sends quote to customer. Upon customer approval, assists Account Managers with job set-up process, including sending information to dispatchers.Provides other administrative support to assigned Account Manager and Sales Support team as appropriate.QualificationsHigh School or GED required2-4 years' related experience, which may include commercial HVAC, estimating or parts/counter salesProficient in Microsoft Office Excel, Outlook, Word and PDFStrong data entry skills with a focus on accuracyExcellent attention to detail and organizational skillsStrong verbal and written communication skillsExcellent customer service skillsStrong prioritization and multi-tasking skillsBenefitsAs a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:401(k) plan with 50% company match (no cap) and immediate 100% vestingMedical, dental, and vision insurance (100% paid for employee)Annual bonus program based upon performance, achievement, and company profitabilityTerm life, AD&D insurance, and voluntary life insuranceDisability income protection insurancePre-tax flexible spending plans (health and dependent care)Paid parental leavePaid holidays, vacation, and personal timeTraining/professional development opportunities and company-paid memberships for professional associations and licensesWellness benefitsAbout Southland IndustriesAs one of the nation's largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you're engaged, challenged, and valued, apply now to join our dynamic team.Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.Contingent Employment: All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.External Agency Announcement: Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).