Retail Sales Manager

RBX is the premier marketplace for architectural salvage, bringing together a community of salvager, entrepreneurs, designers, conractors and creative doers. We believe in transformation, discovery, connection and purposeful reuse. Our Retail Sales Manager plays a critical role in turning those values into an exceptional customer experience. The Retail Sales Manager leads day-to-day retail operations, drives sales performance, oversees merchandising and inventory presentation and develops a high-performing team that delivers knowledgeable, solution-oriented customer service. This individual is both a leader and a hands‑on contributor who thrives in a fast‑paced, ever‑changing environment filled with unique inventory and creative opportunities. The ideal candidate is passionate about retail, enjoys solving problems and understands how to create an engaging shopping experience that inspires customers to discover unexpected treasures. Key Responsibilities Drive retail sales growth through exceptional customer service and team leadership Establish sales goals and monitor key performacnce indicators (KPIs) Coach team members on customer engagement, product knowledge and closing sales Identify opportunities to increase average order valueand repeat customer visits Support promotional events, seasonal campaigns and special sales initiatives Team Management Recruit, train, schedule and develop retail staff Foster a positive, accountable and customer‑focused culture Conduct regular performance reviews and provide coaching Lead by example through active participation on the sales floor Ensure team members embody RBX's values of community, creativity and problem‑solving Customer Experience Create a welcoming environment that encourages discovery and exploration Build relationships with homeowners, designers, contractors, collectors and DIY customers Help customers solve problems and find the right materials to help them move their projects foward Resolve customer concerns professionally and efficiently Serve as a knowledgeable resource regarding inventory, salvage materials and project solutions Help customers envision the potential of unique architectural salvage pieces Merchandising + Store Operations Oversee visual merchandising and showroom presentation Ensure inventory is organized, accessible and presented in a way that highlights character, history and value Execute seasonal floor sets and merchandising plans Maintain store cleanliness, safety and operational standards Collaborate with inventory and warehouse teams to optimize product flow Inventory Management Monitor inventory levels and identify merchandising opportunities Coordinate pricing, product placement and inventory turnover strategies Work closely with vendors and internal teams to maximize inventory visibility and sales performance Support inventory audits and accuracy initiatives Community Engagement Represent RBX's mission and values in every customer interaction Support community events, workshops and special programs Help cultivate relationships with local designers, contractors, builders and entrepreneurs Encourage customer loyalty through relationship‑building and exceptional service Required Qualifications 3+ years of retail management experience Proven success leading teams and achieving sales goals Strong organizational and problem‑solving skills Excellent communication and customer‑service abilities Ability to lift up to 50 pounds and work in a warehouse‑retail environment Comfortable using CRM, point‑of‑sale and inventory management systems Preferred Experience in home improvement, furniture, architectural salvage, antiques, construction materials, design or related industries Visual merchandising experience Knowledge of building materials, restoration, antiques or design trends Experience managing inventory and operational processes What Success Looks Like Customers consistently receive exceptional service and leave inspired The store is organized, engaging and easy to shop Sales goals and operational KPI's are achieved Team members are well‑trained, motivated and accountable Inventory is effectively merchandised and turns efficiently RBX continues to be recognized as Northeast Ohio's destination for architectural salvage, creativity and discovery Why RBX? At RBX, we're more than a retail store. We're a community marketplace where history, craftsmanship, creativity and sustainability come together. Every day brings new inventory, new stories and new opportunities to help customers transform their homes, businesses and ideas into something meaningful. If you're passionate about people, retail leadership and creating memorable experiences, we'd love to meet you! #J-18808-Ljbffr