Enhanced Care Coordinator

Job Title: Enhanced Care Coordinator (CalAIM ECM/CS)

Locations: Bakersfield, CA

Position Type: Full-time

Hourly Rate: $22 - $25

Position Overview

As an Enhanced Care Coordinator , you will play a critical role in delivering Enhanced Care Management (ECM) and Community Supports (CS) services as part of California’s CalAIM initiative. This position goes beyond housing navigation, blending community health work, case management, and resource coordination to provide wraparound services that address the social, medical, and behavioral health needs of members.

You will be responsible for outreach, comprehensive assessments, care planning, client advocacy, health education, and navigation support . A strong focus will be placed on building trust with clients, reducing barriers to care, and improving overall health and wellbeing.

This position requires compassion, cultural humility, and the ability to support members through complex systems while maintaining accurate data and measurable outcomes.

Key Responsibilities

• Outreach & Engagement : Build trust with members through culturally sensitive outreach in homes, shelters, clinics, and community settings.
• Comprehensive Assessments : Conduct screenings for medical, behavioral, social, and housing needs to inform individualized care plans.
• Care Planning & Coordination : Develop, implement, and regularly update person-centered care plans in collaboration with members, healthcare providers, social service agencies, and family supports.
• Navigation & Advocacy : Assist members in accessing medical care, housing resources, behavioral health services, food security programs, and other community supports. Advocate on their behalf to reduce barriers.
• Health Education : Provide coaching and education on chronic disease management, preventive care, healthy lifestyles, and available benefits/resources.
• Housing & Social Support : Guide members through housing applications, rental assistance programs, and supportive services while connecting them to wraparound resources.
• Case Management : Monitor and evaluate member progress toward goals; adjust care plans as needed to meet evolving needs. Carry an active caseload of 30+ members .
• Documentation & Reporting : Maintain accurate, timely documentation of case management activities, outcomes, and member progress in electronic systems.
• Collaboration : Partner with healthcare providers, community-based organizations, and local agencies to strengthen a coordinated network of care.
• Community Representation : Represent United Way of Central Eastern California in local coalitions, cross-sector partnerships, and community health initiatives.
• Other Duties : Perform additional responsibilities as assigned in support of program goals.

Recommended Competencies and Skills

• Strong customer service, interpersonal, and communication skills.
• Ability to provide care, compassion, and empathy while maintaining professional boundaries.
• Knowledge of social determinants of health and community resources.
• Strong organizational, documentation, and problem-solving skills.
• Cultural sensitivity and awareness; experience working with diverse and underserved populations.
• Ability to work independently and within a team, thriving in a fast-paced, dynamic environment.
• Adaptability, resilience, and conflict resolution skills.
• Bilingual English/Spanish strongly preferred.

Qualifications

• Bachelor’s degree in social work, public health, human services, or a related field . Equivalent work experience will be considered; additional qualifying experience may substitute for formal education.
• Previous experience in case management, community health work, housing navigation, or healthcare/social services .
• Familiarity with CalAIM ECM/CS services, Medi-Cal populations, or whole-person care models
• Valid California Driver’s License, reliable transportation, and proof of auto insurance.
• Proficiency in electronic case management or data tracking systems.
• Physical ability to meet job demands: walking, lifting 10–15 lbs regularly, and sitting/standing for extended periods.

Preferred

• Individuals with lived experience of homelessness are strongly encouraged to apply. This perspective is highly valued in peer-based and person-centered care models.
• Successful completion of a Community Health Worker formal training program from an accredited college, or other educational institution

Salary and Benefits

• Hourly Rate: $22 - $25/hour, up to 40 hours per week
• Term: One-year position, tied to the duration of the grant
• Benefits: Health, medical, vision, and dental coverage included

Locations

• One position in Bishop (Inyo County)

Application Instructions

Please submit the following via email to ***email_hidden*** :

• Cover letter
• Resume
• Three professional references

Note: This job description is not intended to be an exhaustive list of responsibilities. Management reserves the right to revise or assign additional duties as needed to meet program goals and priorities.