Product Analyst

DescriptionKforce has a client in need of a Product Analyst in Boston, MA.Responsibilities:* Manage and prioritize incoming support requests, troubleshooting issues and coordinating resolutions with stakeholders and technical teams* Gather, analyze, and document business requirements to support product enhancements and process improvements* Collaborate with product and delivery teams to break down large initiatives into actionable user stories, research items, and development tasks* Write clear user stories, acceptance criteria, and functional documentation that align business needs with technical solutions* Support Agile ceremonies, including backlog refinement, sprint planning, and story review sessions* Conduct user acceptance testing (UAT) to validate functionality, ensure requirements are met, and identify defects* Track testing results, document findings, and work with development teams to resolve issues* Partner with cross-functional teams to ensure successful delivery of product enhancements and system improvements* Assist with process documentation, workflow analysis, and continuous improvement initiatives* Support organizational change efforts by helping ensure smooth adoption of new features and business processes* Monitor system performance, user feedback, and support trends to identify opportunities for enhancement* Communicate project updates, risks, and requirements effectively to business and technical stakeholdersRequirements* Bachelor's degree in Business, Information Systems, Technology, or a related field, or equivalent professional experience* 2+ years of experience in a Business Analyst, Product Analyst, Systems Analyst, or similar role* Experience gathering requirements, documenting business processes, and creating functional specifications* Strong ability to write detailed user stories, acceptance criteria, and business requirements documentation* Familiarity with Agile methodologies and software development lifecycles* Experience supporting backlog management, story refinement, and sprint-based delivery processes* Ability to conduct user acceptance testing, document test results, and validate business requirements* Knowledge of CRM platforms, business applications, or customer data solutions is preferred* Strong analytical, problem-solving, and organizational skills with excellent attention to detail* Ability to manage multiple priorities and adapt to changing business needs* Excellent verbal and written communication skills with the ability to work across technical and non-technical teams* Proficiency with Microsoft Office applications and experience using collaboration or work management tools* Demonstrated ability to work independently while contributing effectively within a team environmentJob TypeContractCompensation50 - $56