Client and Patient Service Representative

Client and Patient Service Representative

At Minnesota Occupational Health (MOH) our mission in treating and managing work injuries is to help injured workers remain mobile, active and productive. Be part of an organization that offers an exciting, dynamic, fast-paced environment with a patient mix that changes day to day and Staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment. The MOH Client and Patient Service Representative provides initial access for all MOH client employers and their employees (patients). They are responsible for greeting, registering, verifying medical and demographic information, scheduling follow-up appointments, and notifying clinical team of patient arrival. This role also is responsible to regularly communicate with client employers regarding patient results and generation of invoices. This MOH role is direct patient facing and requires excellence in providing customer and quality service. This is a casual role based at our Saint Paul Midway MOH Campus. No set schedule; weekday daytime shifts 7:30 AM to 4:00 PM. Flexibility to float to other MOH sites as needed (Eagan, Woodbury, Shakopee, Coon Rapids, MN). Initially this role will focus on the call center/scheduling for MOH.

Primary duties:

• Provide excellent customer service to all Minnesota Occupational Health (MOH) client employers and their employees (patients), MOH providers and staff, and other Summit partners by being attentive, respectful and helpful.
• Responsible for greeting and checking in all patients, collecting appropriate medical, demographic, company information and updating information as needed.
• Responsible for attaching applicable client employer protocol to the visit and notifying clinical team of patient arrival; coordinate with QRC's and interpreters, as needed.
• Check-out and discharge patients, completing all proper documentation; organize, process and review patient records for completeness and accuracy in compliance with HIPAA, MN law and client employer policies.
• Triage walk-in workplace injuries and drug alcohol testing; notification to appropriate clinical team of walk-in arrival and type of injury or testing; ensure walk-in visit is added to the appropriate schedule and may notify client employer, if necessary.
• Answer all incoming phone calls, appropriately respond to inquiries and triage to other MOH staff, as needed.
• Communicate with client employers regarding patient results; responds to and reviews various requests for required patient medical records.
• Responsible for ensuring the patient lobby is accessible, neat and orderly.
• Performs various administrative duties and other duties, as needed and assigned.

Summit's hiring range for this position is $18.77 to $23.46 per hour. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan.

MN Occupational Health (a division of Summit Orthopedics) has the trust of thousands of employers with their occupational medicine needs. Employers value our service ethic, clinical expertise, timely communications, walk-in services, on-site services and true partnership. Our teams of occupational medicine physicians, advanced practice providers, occupational therapists and clinical staff are ready to support you in hiring and retaining a healthy and safe workforce. Minnesota Occupational Health is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

Qualifications

Education:

High School or better.

Experience:

Must possess basic computer proficiency. Minimum of one year customer service experience in a healthcare or medical office setting.

Preferred:

Experience in an occupational medicine setting is highly preferred.