Activities Manager

Job Description

Job Description

WHO WE ARE

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.

An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.

As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?

JOB DESCRITPTION SUMMARY

The Activities will provide King’s Creek owners and guests with first class planned activity programs, local attraction information, and answer all questions by guests in a timely and friendly manner. This position is responsible for the development, oversight, and administration of a variety of activities for guests and owners to maximize enjoyment at the resort. This position requires flexibility, creativity, and the ability to effectively work in small and large groups.

RESPONSIBILITIES

• Develop and plan a diverse calendar of enjoyable programs and activities for all resort guests such as outdoor events, family events, unique events, and holiday and social offerings.
• Manage all activities related to monthly calendar with the assistance of the Activities Representatives.
• Participate in weekly operational meetings.
• Review and approve weekly timecards.
• Oversee pool attendants during the summer months.
• Submit mid-year and yearly performance appraisals for the staff.
• Promote activities using posters, newsletters, announcements, and working closely with the marketing team.
• Submit purchase requests and order for supplies needed to maintain inventory for the activities department.
• Coordinate and manage all preparations for events: make arrangements for food and beverages, schedule volunteers for events, collect money from craft events, and other duties as required.
• Collaborate effectively with other members of the department.
• Manage and maintain the Activities budget and resource allocations.
• Maintain an attendance/balance sheet for each activity or event to monitor guest involvement pertaining to scheduled events.
• Document guest involvement at events; take pictures and/or record videos.
• Set up and breakdown events in a timely manner; to include indoor and outdoor.
• Create weekly schedules and ensure staffed hours meet business needs while managing overtime.
• Cross train with the Front Desk and provide backup when needed.
• Report any incident or accident to the Assistant General Manager and onsite security.
• Ensure safety protocols are followed at events.
• Follow written policies and procedures implemented by Spinnaker Resorts

REQUIRED KNOWLEDGE, SKILLS, AND QUALIFICATIONS

• High School Diploma or GED required.
• Associate’s degree preferred: significant related experience may substitute for education.
• Background in hospitality industry preferred.
• Knowledge of personal computers and their various software applications.
• Knowledge of recreation/activities programming.
• Ability to develop, plan, and execute special events for diverse demographics and interests.
• Ability to conduct and obtain resources for a variety of classes including arts and crafts classes on a regular basis.
• Ability to facilitate small and large group activities.
• Ability to exhibit excellent guest relations skills.
• Ability to present an outgoing personality with a sense of humor.
• Ability to multi-task with strong organizational skills.
• Ability to deal effectively with conflict and manage difficult guest relation situations.
• Ability to communicate effectively: both verbally and in writing.
• Possess Leadership skills to motivate and engage participation.

OPTIONAL SKILLS

• Knowledge of Spinnaker Resorts

WORKING CONDITIONS AND ENVIRONMENT

Physical Demands:

Primary functions require sufficient physical ability and mobility to work in an active environment; to stand for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull up to 40 pounds of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate information. Specific vision abilities usually required by this job include close, distance, color and peripheral vision, depth perception and ability to adjust focus.

Working Conditions:

Full-time position (8.5-hour day with minimum 30-minute break)

Various work schedules to include evening, weekend, and holiday hours. Schedules will vary by department based on seasonality and business needs. Occasional overtime may be requested.

Vacation:

Vacation is unavailable during peak times: Memorial Day through Labor Day,

Thanksgiving weekend (Thanksgiving Day-Sunday) and December 23rd-New Year’s Day

Environment:

The noise level in the work environment is usually moderate. Work is performed in an indoor or outdoor environment with varying weather conditions, depending on the season and activity.

BENEFITS (if eligible)

• Weekly Pay and Direct Deposit
• Health Insurance (Medical/Vision/Dental)
• Company-Paid Life Insurance
• Paid Time Off (PTO) Program
• Paid Vacation and Holiday Pay
• 401 (K) Retirement Plan with a Company Match (based on eligibility)
• Employee Wellness Programs
• Fitness Center Reimbursement
• Ongoing Professional Development Opportunities
• Employee Family & Friends Discounted Stays
• Various Employee Discounts (Local Businesses and National Retailers)
• Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
• Company-Supplied Uniforms and Equipment (Applicable Positions)
• Flexible Work Schedules