Quality Technician

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

Performs quality assurance audits on products and processes, identifying and tracking quality issues, and ensuring compliance with internal and external standards. Utilizes data analysis, document control, and technical writing skills to support department objectives and continuous improvement initiatives.

Responsibilities

• Collects, reviews, and analyzes quality data from logs, databases, and reports to support quality improvement activities.
• Supports the development and maintenance of quality documentation including procedures, audit checklists, and inspection forms.
• Investigates and assists with the resolution of quality complaints, nonconformances, and audit findings.
• Assists the Quality Engineer and Quality Manager in executing corrective and preventive action plans.
• Monitors and maintains document change controls, revisions, and related reference documentation.
• Ensures compliance with company policies, industry standards, and customer requirements through internal auditing and documentation practices.
• Prepares reports for management summarizing findings, trends, and recommendations for improvement.
• Perform other duties as assigned

Qualifications

• Associate degree or equivalent combination of education and experience in quality, engineering, or a related technical field
• 3+ years of related work experience or training

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.
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ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.