Sales Support Specialist

Sales Support Specialist

Our client, a Global Leader in the Medical Device Industry, has an immediate opening for a Sales Support Specialist for a 18-month+ contract. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly. PRIMARY RESPONSIBLE FOR processing 50+ purchase orders daily and doing AI BOT matches. Training will be MONDAY - FRIDAY 8am - 5pm PT Zone. After training (2-3 weeks) work hours will be Sunday - Thursday 8am - 5pm PT, some overtime required. 30 minute meal break. 100% Remote. Occasional OT when fully trained PTO restricted & blacked out on the calendar for the last 3 days of the month Responsibilities and Requirements Provide phone support for inquiries from sales and healthcare professionals Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing Prepare product or service reports by collecting and analyzing customer information Maintain customer pricing in ERP system, including entering contracts as required Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes Implement procedures to manage inventory shelf life and expiry records

Requirements 2+ years of experience required, Bachelor's degree preferred 2+ years of working with equipment contracts and service level agreements Must have Skills: Analytical-experience working with data to solve problems and develop processes Organized Communication (customer service orientation) Experience with Microsoft Office Proficiency in Excel including pivot tables and various functions PowerBI Skills a plus SAP and or SaleForce experience highly desired.

Discover your next career opportunity in the vibrant city of Reno, Nevada! Nestled in the picturesque Sierra Nevada mountains, Reno offers job seekers a unique blend of urban amenities and outdoor adventures. With renowned landmarks like the National Automobile Museum and the Nevada Museum of Art, along with a thriving culinary scene featuring Basque cuisine, Reno has something for everyone. Home to the Reno Aces baseball team and the historic Pioneer Center for the Performing Arts, this city is bursting with culture and entertainment. Come join us in exploring job opportunities in this dynamic region and take your career to new heights in the Biggest Little City in the World!

Will be employed and paid hourly by iMPact Business Group. Benefits (medical, dental & vision) are available after 90 days of employment.

Paid by and qualify for benefits in accordance with the policies of the hiring company.

Submit your resume today to be considered for this position. A recruiter will review within a business day or two and will reach back out to you if they would like to discuss next steps.

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