Night Auditor

Job Description

Job Description

Job Details:

• The Front Desk is often the first point of contact and the first impression for guests.
• Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
• To deliver a great guest experience – a Front Desk Agent will check-in and out guests efficiently, and make sure they have all they need for a great stay.
• Shift Hours: 11 pm-7 am.

Responsibilities:

• Register guests and assigns rooms.
• Accommodates special requests whenever possible.
• Thoroughly understand and adhere to proper credit and cash handling policies and procedures.
• Knows room locations, types of rooms available, room status, and room rates.
• Possesses a working knowledge of the reservations department.
• Takes same-day reservations and future reservations when necessary.
• Knows cancellation procedures.
• Knows how to use front office equipment.
• Uses proper telephone etiquette.
• Knows all safety and emergency procedures, Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Qualifications:

• High School diploma or equivalent.
• Additional language skills are preferred but not required.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends, and/or holidays.