Deposit Servicing Representative

Job Description

Job Description

HawaiiUSA FCU is seeking a dedicated Deposit Servicing Representative to join our team. This role involves servicing Share, Draft, Certificate, and IRA accounts post-opening, supporting both internal and external members across multiple channels. The ideal candidate will be adaptable, detail-oriented, and committed to enhancing the efficiency of deposit servicing duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Process checks, drafts, charge backs, and tax levies.
• Handle IRA RMD transactions and support.
• File legal documents for garnishments.
• Manage account maintenance and incoming mail.
• Support trust account openings and check/share adjustments.
• Prepare charge-offs and review branch forms.
• Maintain document imaging and support Deposit Servicing functions.
• Meet daily deadlines and resolve Helpdesk issues.
• Assist with ledger reconciliations and cross-train for back-office tasks.
• Update procedures, generate reports, and process Escheat Accounts.
• Suggest workflow improvements.
• Perform other duties as assigned.

EDUCATION:

• High School diploma or GED
• Business related courses beneficial
• Bachelors degree preferably in Business with an emphasis in Finance, Economics, Marketing, or Accounting.

EXPERIENCE:

Two to four years of related experience, preferably with an emphasis on financial services operations.

PROFESSIONAL QUALITIES FOR SUCCESS:

• Professional etiquette and customer service.
• Strong analytical, decision-making, and communication skills.
• Independent, team-oriented, and organized.
• Maintain confidentiality.
• Effective presentation skills.
• Goal-oriented and adaptable.

MINIMUM PHYSICAL REQUIREMENTS:

• Prolonged desk sitting and computer use.
• Frequent reaching, bending, twisting, and turning.
• Occasionally lifting up to 40 pounds.

WORK SCHEDULE:

• Days: Monday to Saturday (approximately every Saturday quarterly)

• Saturday availability required.
• Availability required Monday to Friday 8:00 AM to 5:30 PM and Saturdays 8 AM to 1:30 PM
• Modified schedule during the weeks when working Saturdays
• Hours: 40 hours per week

BENEFITS & PAY

The expected pay range for Deposit Servicing Representative is $20.50 - $22.50/ hour.

This range reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data. Offered pay may vary depending on the candidate’s experience, skills, and other relevant factors.

We cover 100% of employees’ single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time and our pay it forward program. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, 401(k), Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.

Make a difference one life at a time!

About Company:

HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.