Decedent Operations Specialist.

Decedent Claims Specialist

This role is responsible for accurate and timely handling of all Decedent claims. This includes estate and beneficiary payouts, existing customer estate applications and maintenance requests, as well as the accurate disposition of deposits involving deceased account holders. Candidate will have direct customer contact and must be able to demonstrate empathy while providing superior customer service.

The Work Itself:

• Serve as a primary contact for the resolution of cases involving the disposition of deposits involving deceased account holders.
• Responsible for accurate and timely handling of all claims, maintenance requests, account openings and account closures.
• Interact with the Customer Contact Center, Ally Bank customers, as well as non-customers.
• Interact with Loss Prevention Team on suspicious transactions
• Interact with various departments within operations to remediate customer issues and discover solutions for case resolution.
• Recommend procedure/policy changes needed to avoid risk to the bank and improve the customer experience.
• Ensure Ally Bank complies with applicable regulations and statutes
• Proven understanding of Ally Bank's products and services
• Provide support to other Deposit Operations teams as needed
• Located in Lewisville, TX
• Hybrid schedule: 2 days in office, 3 days work from home
• Work hours: Tuesday - Friday 9 am - 6 pm CST, Saturday 8 am - 5 pm CST

The Skills You Bring:

• 3+ years' experience in financial services preferred.
• Bachelor Degree or the equivalent combination of education and experience.
• Ability to manage multiple projects and assignments.
• Able to prioritize and meet deadlines.
• Ability to work independently with minimal supervision.
• Microsoft Office - Excel and PowerPoint

How We'll Have Your Back:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally's Total Rewards, please visit this link.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at View email address on click.appcast.io. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $47840 - $75000 USD An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in our annual incentive plan.