Guest Service Mgr

Job Description

Job Description

Are you looking for an opportunity and growth in your hospitality career? Look no further! 

Here at Tupelo Honey, we believe " The happiest bees  make the best honey"  and we are ready to hire team members with a passion to serve our community and foster the brand we love so much. 

 We feel passionate about offering a diverse array of benefits to meet our team members’ needs throughout every age and stage of employment.

HONEY POT BENEFITS 

• Fair Start Wage
• Industry-leading employee and family health care offerings
• Wellness and Tuition Reimbursements
• Accrual of Paid Time Off
• Paid Parental Leave
• Life, Dental, and Disability benefit options
• Fast-growth company with advancement opportunities 

The Guest Service Manager ensures our guest experience begins and ends with exceptional service. Tupelo Honey seeks a passionate individual who can manage high-volume business while providing first class guest-centric service. The position manages all FOH service and support staff and is responsible for creating Tupelo Honey loyal customers and acknowledging and thanking our fans and repeat guests. The Guest Service Manager will be responsible for meeting operational guidelines and ensuring profitability of the store.

ESSENTIAL DUTIES AND PRIMARY RESPONSIBILITIES
• Oversight of Dining Room Service staff 
• Responsible for adherence to all Tupelo Honey Southern Kitchen and Bar service standards.
• Responsible for catering/to-go execution and delivery.
• Responsible for performance management of servers and support staff.

QUALIFICATIONS
• Be 21 years of age.
• At least 3 years’ experience in front of house service environment as service or management personnel.
• Must possess a positive, proactive, constructive teamwork attitude.
• Possess excellent basic math skills and have the ability to operate a POS system.
• Must be able to communicate clearly and effectively with all managers, employees, guests and purveyors at all business volume levels.
• Must have a working knowledge of the English language.

REQUIREMENTS
• Be able to work in a standing position for long periods of time (up to 10 hours).
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.
• Must be able to move and process information quickly.

As a salaried manager, you will be required to provide proof of your current Serve Safe Certification. If you do not have a certification, or your certification is expired, – you will be responsible for purchasing and completing your certification program within 30 days from your date of hire and providing proof of certification to the Human Resources department. Once your original certification has expired, your Serve Safe recertification will be provided by Tupelo Honey Cafe at no cost to you.

By providing my phone number in connection with my job application through this website, I authorize Tupelo Honey and its service providers and affiliates to contact me by text at my number using automated dialing technology for informational purposes related to my application and potential employment with Tupelo Honey. Message and data rates may apply. Message frequency varies. To opt-out at any time reply, “Stop.” This consent is not required to obtain any good or service from Tupelo Honey or to apply for a job. You agree to these terms: -policy/ and this privacy policy:  -policy/.”

 

Opting into the text program is not a condition to apply. If you do not wish to receive text messages related to your job application and potential employment with Tupelo Honey, you may submit your application via email: View email address on ziprecruiter.com .