Store Manager (Self Storage)

Mission Statement SecureSpace Self Storage is one of the fastest-growing self-storage platforms in the USA with assets located primarily in high-density, urban markets. With a focus on exceptional customer service and enhanced security features, SecureSpace Self Storage provides a high-quality experience that our customers can count on at every store they visit. Self-Storage Store Manager Scope of Position The Store Manager performs a wide variety of duties that support and enable the Area Manager and District Manager to meet and accomplish the expectations and requirements defined in the position. The Store Manager must be able to work collaboratively to prioritize sales and customer acquisition, vendor management, and the overall performance of the store location. The Store Manager will also support departmental projects and initiatives and consistently demonstrate teamwork by collaborating with staff and customers. The Store Manager will ensure the store's overall alignment with brand expectations, including sales and occupancy stats, a positive customer experience, cleanliness, and facility operations. What makes a Store Manager at a SecureSpace Self-Storage facility different than the other Storage opportunities? We truly promote from within. We are opening 30+ stores in 2026, which provides a great opportunity for career growth. Currently over 40% of our Area Managers started as Store Managers with SecureSpace. 62% of move-ins are completed online with the help of our US-based customer success team. They arrive at your store already booked and paid! Our stores are fully owned and operated, no managed properties to deal with. All of our Auctions are done online, no in-person auctions. Co-develop your shift schedules with your team, your input is valued and respected. Self-Storage Store Manager Skills And Experience Minimum (1) year of experience in storage, retail, or hospitality. Strong use of the English language in verbal and written communication. Customer service mindset. Proficient in Microsoft Word and Excel. Identifies potential maintenance, safety, and fire issues. Operates roll-up doors for storage units. Willing to travel occasionally to another location for scheduled shifts. Self-Storage Store Manager Responsibilities Effectively exceeds sales goals by promoting unit rentals, unit warranties, moving supplies, and securing positive reviews as a key responsibility. Responsible for guiding and assisting new customers through the rental process, ensuring transactions are conducted smoothly. Reaches out personally to potential clients to confirm their moving dates and ensure their storage unit is secured. Manages past due tenants proactively and handles the paperwork for the lien/auction process efficiently. Provides exceptional customer service to existing clients, exceeding their expectations in meeting their needs. Performs daily inspections of the property to ensure security, cleanliness, and proper upkeep. Responsibilities include checking locks, cleaning units, stocking supplies, and performing light maintenance. Performs light gardening work. Utilizes power tools for general maintenance of property and grounds. Uses both cleaning and property maintenance chemicals for cleanliness and overall aesthetics. Communicates results, updates, and recommendations clearly and effectively to the Area Manager, District Manager, and Leadership Team. Traveling on occasion, to another nearby location for scheduled shifts. The standard work week for a Store Manager is Tuesday through Saturday. Flexibility in your schedule for holiday work, depending on facility hours and schedules with your team. Self-Storage Store Manager Physical Requirements Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously. Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, roll-up doors, and reach overhead. Ability to operate a desktop or laptop computer. Ability to access and produce information from a computer. Ability to lift or carry up to 50 pounds. Self-Storage Store Manager Work Habits Must adhere to all SecureSpace Management LLC's policies and procedures. Must maintain the integrity of confidential communications and customer information. Must maintain a professional, courteous, and cooperative manner with GSA Management LLC & SecureSpace Management LLC staff, as well as "field" personnel and outside contacts, and demonstrate respect and a positive attitude. Must demonstrate dependability by arriving and leaving work on time, taking the allotted time for lunch and breaks, and limiting personal telephone calls and socializing to break periods. Self-Storage Store Manager Benefits A work/life balance that allows you to work 5 days a week by co-developing your own schedule with your team. An outstanding company culture with growth opportunities throughout the U.S. Competitive starting pay + monthly bonus opportunity. Paid Time Off + company holidays. 401(k) with a generous matching program. Expansive Medical, Dental, and Vision Benefits. Free 10x15 Self Storage Unit! SecureSpace Management LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, honorable discharge veteran or military status, sexual orientation, gender identity or expression, or presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability, any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SecureSpace Management LLC complies with ADA/ADAAA laws, providing reasonable accommodation. For accommodation needs during the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, contact HR at SecureSpace. #J-18808-Ljbffr