Experienced Server

$55 per hour

Mirbeau Inn and Spa Rhinebeck

Plymouth, MA

At Mirbeau, we've spent more than 25 years delivering award-winning hospitality rooted in wellness, care and excellence. As a Forbes-rated, family-owned company, we're committed to creating a workplace where our people feel supported, respected and empowered to grow. That's why health, balance and well-being are core values in everything we do.
As a server at Mirbeau, you are essential to the guest experience-upholding our Forbes-rated standards by anticipating needs and delivering thoughtful, elevated service. We believe dining is part of the healing journey, and your role helps make every moment feel restorative, and memorable. Our ideal candidate is intuitive, disciplined, and gracious. They value mindfulness and connection, with a deep commitment to refined and thoughtful hospitality at every table.

Pay Rate: $6.75 per hour plus gratuities. Potential to make up to $55.00 per hour

Job Responsibilities:
- Guest Experience & Service Excellence
  - Greet guests promptly, professionally, and warmly- always using guest names when known
  - Deliver attentive, anticipatory, and personalized service that aligns with Mirbeau and Forbes standards
  - Create a warm, polished, and welcoming atmosphere that reflects the refined tone of Mirbeau
  - Engage guests with genuine hospitality and thoughtful, proactive service throughout the dining experience
  - Use refined language, tone, and body language that reflects Mirbeau's elevated brand and follows the Forbes language standards
  - Consistently exceed guest expectations through calm, composed, and detail-oriented service
  - Thank guests with sincere, personalized farewells and ensure a lasting positive impression
- Menu Knowledge & Order Management
  - Maintain complete knowledge of all menu items, including ingredients, dietary accommodations, and preparation methods
  - Understand and communicate daily specials, seasonal offerings, and beverage pairings
  - Attend all pre-shift meetings and tastings to stay informed on offerings and changes
  - Accurately take and repeat orders, entering them into the POS system promptly and correctly
  - Ensure all items are verified and checked for presentation, accuracy, and guest modifications before delivery
  - Communicate special requests, allergies, and dietary needs to the kitchen and management clearly and consistently
  - Maintain familiarity with Agilysys POS system to ensure accurate billing and guest order tracking
- Collaboration, Communication & Teamwork
  - Assist Dining Assistants with setting and resetting tables with linen, flatware and glassware before, during, and after service
  - Assist with pre-bussing and clearing table items promptly, ensuring tables remain clean, uncluttered and comfortable
  - Maintain clean and well-organized service stations and ensure restaurant floor cleanliness throughout the shift
  - Communicate effectively with team members including hosts, bussers, bartenders, dining assistants, chefs and management
  - Support fellow servers during busy times, assisting with food running, bussing, hosting and bar support as needed
  - Maintain open and respectful communication across all departments to ensure seamless guest experiences
  - Contribute positively to team morale with a composed, professional, and team-oriented attitude
- Health, Safety & Hygiene
  - Follow all food safety guidelines, including allergy awareness and safe food handling
  - Adhere to all sanitation and hygiene policies, ensuring guest safety and trust
  - Maintain polished grooming standards in line with Mirbeau's elevated reputation
  - Ensure proper uniform standards including clean attire and name tag at all times
  - Report any intoxicated or disruptive guests immediately to management
- Financial & Closing Duties
  - Process guest checks and payments accurately using POS system
  - Follow all money handling procedures and ensure timely processing of transactions
  - Complete assigned sidework during and after each shift, including restocking and cleaning tasks
  - Follow shift-end procedures, including cash-out, reporting and task checklists
  - Attend all required meetings and trainings as required by leadership
- Professionalism
  - Represent the Mirbeau brand through excellence in service, appearance and demeanor
  - Remain composed and organized during high-volume service periods
  - Be reliable, punctual, and professional- especially during peak business times such as weekends and holidays
  - Continuously seek to improve guest experience through feedback, observation and commitment to excellence

Qualifications, Skills & Educational Requirements:
- Professional Experience & Knowledge
  - Previous experience in food and beverage service is required; fine dining or elevated hospitality experience strongly preferred
  - Working knowledge of dining room etiquette, service standards, and hospitality best practices
  - Familiarity with restaurant POS systems is highly desirable
  - Ability to learn job responsibilities efficiently and follow detailed instructions
- Guest Service & Communication Skills
  - A genuine passion for hospitality and a deep commitment to guest service
  - Warm, gracious, and professional demeanor with the ability to foster trust and comfort in every guest interaction
  - Strong interpersonal skills and the ability to engage thoughtfully with guests, team members and leadership
  - Ability to handle guest needs, requests, and concerns with empathy, urgency and composure
  - Naturally charismatic, pleasant and confident
- Professionalism & Presentation
  - Polished, well-groomed appearance in line with Mirbeau's elevated hospitality standards
  - Consistently presents a neat, clean uniform and name tag
  - Calm, composed and courteous under pressure and during peak service times
  - Positive, team-oriented and adaptable with a strong sense of personal accountability
  - Reliable, punctual, and consistent in work habits and job performance
- Physical Requirements
  - Must have the physical stamina to stand, walk, bend, and carry up to 20 lbs for extended periods
  - Ability to maintain energy, focus and professionalism throughout long or high-paced shifts
  - Must be able to thrive in a dynamic environment requiring movement and multitasking
- Organizational Skills
  - Strong attention to detail with an ability to multitask efficiently
  - Excellent time management and organizational skills
  - Capable of prioritizing responsibilities while maintaining quality and consistency
  - Ability to work independently and collaboratively as part of a high-performing team
- Schedule & Availability
  - Flexibility with scheduling availability is required- including evenings, weekends and holidays
  - Must be dependable and willing to accommodate the needs of a refined hospitality operation

Employee Perks and Company Incentives:
- Discounted rates for services and retail items within the spa!!
- 401K with company match
- Medical, Dental, Vision and Life Insurance Plan
- Employee Assistance Program and Resources
- Paid time off for full-time AND part-time employees!!
- Holiday Pay
- Career advancement potential within the company
- Anniversary Program!!
- Work Performance Incentives
- And more!!!

Where the best in service meets the highest standards.

Come find your balance- and your future- with us.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Vacancy posted 1 day ago

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