Clinical Quality Specialist

About Us

InStride Health's mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation's most trusted provider of pediatric anxiety and OCD care.

Team InStride Health: Our Core Values

• Give Heart : We lead with heart, treating patients and their families the way we want our loved ones to be treated.
• Work Smart : We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.
• Have Humility : We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset.
• Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters.

About the Role

We are looking for a Clinical Quality Specialist to help build out and strengthen the next phase of InStride Health's Clinical Quality and Patient Safety program as our patient census and organizational complexity continue to grow.

This role is ideal for someone who enjoys building systems, creating structure, and partnering across teams to improve the quality and safety of care. Reporting to the Director of Clinical Quality, this individual will play a key role in developing scalable quality programs, supporting patient safety operations, driving cross-functional initiatives, and helping establish the infrastructure needed to support a rapidly growing organization.

The Clinical Quality Specialist will partner closely with Clinical Services, Compliance, Operations, Product, and other stakeholders to implement quality initiatives, monitor clinical performance, oversee patient safety and complaints processes, support new program development, and leverage technology and AI to improve efficiency and scale. This is a fully remote position.

Responsibilities:

• Partner with the Director of Clinical Quality to build out new processes, workflows, and supporting documentation that strengthen and scale InStride's Clinical Quality Management Program.
• Coordinate day-to-day patient safety operations, including intake, review, tracking, trend analysis, committee support, corrective action monitoring, and continuous improvement of the Patient Safety Event Reporting Program.
• Support the oversight and continuous improvement of the complaints, grievance, and patient feedback processes, including intake, review, trend analysis, and identification of opportunities to improve the patient and family experience.
• Support development of quality governance documents including annual work plans, program descriptions, program evaluations, committee charters, dashboards, and executive reporting.
• Collaborate with Clinical Services to develop and maintain provider quality oversight activities including clinical documentation review processes, quality monitoring tools, performance indicators, and clinical trend reporting.
• Partner with clinical leaders to support implementation and evaluation of new clinical programs and treatment models, including development of quality measures, implementation monitoring, and outcome evaluation.
• Support external audits, health plan quality requirements, regulatory initiatives, and organizational readiness for future accreditation activities (e.g., URAC, NCQA).
• Partner with Compliance to develop, review, and operationalize clinical policies, procedures, standards, and related quality documentation.
• Analyze patient safety events, complaints, satisfaction data, documentation findings, and other quality indicators to identify trends, opportunities, and recommendations for leadership.
• Lead cross-functional quality and patient safety projects from concept through implementation, developing project plans, facilitating meetings, and driving multiple concurrent initiatives to completion while proactively identifying barriers and ensuring accountability for deliverables.
• Prepare presentations, executive summaries, dashboards, and reports that translate quality data into meaningful operational insights for leadership.
• Identify opportunities to improve quality workflows through technology, automation, artificial intelligence, and scalable operational processes.
• Build strong collaborative relationships across Clinical Services, Clinical Operations, Compliance, Product, Business Insights, and other operational teams to support organizational quality goals.
• Serve as a trusted resource for clinical quality, patient safety, quality improvement methodologies, and regulatory best practices throughout the organization.

What You Need to Succeed in the Role

Required Qualifications

• 5+ years of experience in Clinical Quality, Patient Safety, Healthcare Quality Management, Accreditation, Clinical Operations, or a related healthcare environment.
• Experience supporting quality management, patient safety, clinical oversight, quality improvement, or regulatory compliance activities.
• Demonstrated experience leading complex, cross-functional projects from planning through implementation.
• Excellent organizational skills with the ability to manage multiple competing priorities in a fast-paced environment.
• Strong written and verbal communication skills, including experience preparing executive-level reports and presentations.
• Strong analytical and critical thinking skills with the ability to translate data into meaningful recommendations.
• Demonstrated ability to build relationships and influence stakeholders across multiple departments without direct authority.
• High level of initiative, accountability, and follow-through.
• Proficiency with Google Workspace.

Preferred Qualifications

• Highly preferred: Master's degree in a behavioral health or healthcare-related field (e.g., Counseling, Psychology, Social Work, Public Health, Healthcare Administration, Nursing, or similar).
• Clinical licensure or previous clinical practice experience.
• Experience building or expanding quality management or patient safety programs.
• Experience supporting behavioral health organizations.
• Experience conducting clinical documentation reviews or quality audits.
• Experience with health plan audits, accreditation standards, or regulatory readiness.
• Experience developing dashboards or quality reporting.
• Experience leveraging AI, automation, or technology solutions to improve quality processes and operational efficiency.

The expected annual salary for this role is between $95,000-105,000. Actual starting salary will be determined on an individualized basis and will be based on several factors including but not limited to specific skill set, work experience, etc.

Why Join Our Team

• Generous benefits package (401k with match, Flexible PTO, paid holidays, paid service days, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day, and more)
• Opportunity to join a mission-driven company that is changing the landscape of pediatric mental health treatment
• Chance to make a far-reaching impact by helping children and families access desperately-needed, evidence-based care
• Opportunity to work with talented and experienced team members who have devoted their lives to solving this problem
• Fully virtual: work from the comfort of your home with periodic in-person retreats

Commitment to Diversity, Equity, Inclusion, & Belonging (DEIB)

We want to make our clinical services available for everyone, no matter where you come from, what you look like, or how you identify. To achieve this, we recognize we must continually make progress in building a more diverse, equitable, and inclusive team. Through these efforts, we support two primary objectives at InStride Health:

1. Providing high quality patient care to families. We are in a privileged position to support families during a vulnerable time in their lives. We approach all families and each other with compassion and are most effective as a diverse team where all individuals feel valued, respected, and accepted.
2. Building a mission-driven business that lasts. Specifically, we believe our commitment to a supportive culture improves innovation, decision-making, and efficiency.

We invite you to share any additional information about yourself or your experiences that may not be reflected in your CV. Inclusion of this information is completely voluntary.
Beware of fake job postings and offers. All official communications from InStride Health will come from email addresses ending in @instride.health. We will never ask for personal information such as Social Security numbers or bank details during the application process. If you receive a suspicious job offer or communication, please contact our recruitment team directly (View email address on click.appcast.io) to verify its authenticity.