Food Runner

Job Description

Job Description

WHY YOU'LL LOVE WHAT YOU DO AT PLANTA:

• Medical, Dental, Vision & Life Insurance offered for PLANTA employees.

• Work/life balance is a priority — annual PTO starts 90 days after date of employment.

• No limit on referral bonuses for sending Leadership and Team Members our way, paid after 180 days of successful employment.

• 50% off delicious plant-powered food at all full-service PLANTA concepts: PLANTA, PLANTA Queen, and PLANTA Cocina.

• Exciting career growth & development opportunities as part of an ever-expanding company: new restaurants and new positions are always on the horizon.

PLANTA is building a team of inclusive, strategic, and dynamic individuals who lead with a focus on equity, productivity, and workplace satisfaction. Our mission is to FUEL THE FUTURE and we do this across every corner of the hospitality industry, from creative and marketing to culinary, beverage, and beyond. Together, we craft exceptional guest experiences that leave a lasting impression.

At PLANTA , our passion for hospitality runs deep. It goes beyond delivering outstanding experiences for our guests; it's about nurturing and developing our team to become the next generation of industry leaders. We are committed to sourcing the finest ingredients and embracing our social responsibility to create a more sustainable organization each day.

What you'll find at PLANTA is a culture fueled by our core values: Determined —we stand for change, and together, we plan to win. Humble —we make mistakes, but we own them and learn from them. Intentional —we genuinely care about the people and the world around us. Nourishing —we aim to leave our guests, communities, and team members in a better place. Evolving —we embrace change and champion flexibility as we grow together.

FOOD RUNNER

Reporting to the Restaurant Leader, the Food Runner works alongside the Captain to ensure that our guests have a pleasant and memorable dining experience. They collaborate with the Captain with the dining experience, while providing friendly and prompt table-side service to guests. This individual has strong attention to detail and also supports the kitchen team with quality control, presentation of the plate and keeping the flow of orders.

WHAT'S ON YOUR PLATE:

• Champions the brand’s vision and values and contribute to a culture of positivity and high standards where all employees CHASE perfection in everything they do
• Create an environment that is warm, welcoming and filled with positivity for guests and employees
• Uphold our standards at all times and treat everyone with courtesy and respect
• Maintain an in-depth knowledge of menu items to effectively explain ingredients and preparation methods for each item.
• Be knowledgeable about our food and beverage menus and make recommendations to guests
• Remove used tableware between courses; clear and reset tables after guests leave.
• Between seatings, promptly clean, reset + arrange table tops, chairs and booths. Check floor and clean as required
• Deliver food to the guest in a timely manner and efficiently
• Be courteous and polite during all guest interactions
• Anticipate the guests’ needs and respond appropriately with a sense of urgency. Bid farewell to guests, using guest’s name when known, and encourage them to return
• Act as a liaison between kitchen and front of house
• Focus on the cleanliness and sanitation of the restaurant, including but not limited to: the dining room, storage areas, garbage spaces and other working spaces
• Remain professional and poised during peak service hours
• Ability to remain organized at all times in a fast paced environment
• Follow safety procedures and policies to ensure a safe environment
• Accurately practice serving standards on a daily basis
• Clean trays and tray holders
• Transfer dishes from the heart of house counter to serving trays
• Place food on tables moving freely
• Understand the meaning of guest satisfaction
• Perform assigned side work and understand which tasks need to take priority at differing times.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor

INGREDIENTS YOU'LL BRING TO THE TABLE:

• Fully understand and embody PLANTA’s can-do attitude, demonstrating a level of passion and dedication where no task is beneath you.
• 2-3 years experience in a high volume, casual fine-dining establishment
• Thrive in a collaborative environment
• A proactive team player that embodies our spirit of entrepreneurship and mutual respect
• Smart Serve certification
• Strong knowledge food, wine + cocktails
• Good knowledge of food and beverage items
• Able to cope with pressure & tight schedule
• Professional, articulate, friendly, and punctual.
• Possesses and exhibits the drive to provide exceptional guest service
• Must be able to stand/walk for 8 hours; bend, push, pull; lift 30 lbs
• Proficient in computer skills including POS systems
• Professional appearance appropriate for a premier restaurant
• Strong interpersonal and problem-solving abilities
• Ability to work well under pressure in a fast-paced environment
• Results-oriented and impeccably organized
• Degree/ Diploma in Hospitality, WSET, Prud’homme or equivalent considered an asset
• Full time flexible hours are required (days, nights, weekends, holidays) or as agreed with your hiring manager

At PLANTA we do not tolerate any form of discrimination in the workplace, including during the recruitment stages. As such, all applications are viewed by our diverse recruitment team that uses a holistic and equitable approach. PLANTA is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations in accordance with the Americas with Disabilities Act during the application process are available upon request.

At PLANTA we do not tolerate any form of discrimination in the workplace, including during the recruitment stages. As such, all applications are viewed by our diverse recruitment team that uses a holistic and equitable approach. PLANTA is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations in accordance with the Ontario Human Rights Code And the Accessibility for Ontarians with Disabilities Act during the application process are available upon request.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.