Service Technician (Based in Mexico)

Description

Provisur is an industry leader that pushes the boundaries of ingenuity, bringing precision-engineered food processing equipment, aftermarket parts and service to customers around the world. We specialize in defrosting, grinding, mixing, separating, forming, and slicing equipment, offering leading brands and solutions across diverse applications. Our company culture is built on collaboration, continuous improvement, and a commitment to excellence. We take pride in empowering our employees, offering opportunities for professional growth, and creating an environment where everyone plays a role in our shared success. Join us and be part of an innovative, forward-thinking global team that is shaping the future of food processing. Learn more by exploring our videos at jobs.jobvite.com/provisur!

Our Service Technicians are skilled electro-mechanical technical support professionals who travel across Mexico and internationally to provide customer support through installations, troubleshooting equipment breakdowns, and performing preventative maintenance. As front-line, customer-facing representatives, they consistently prioritize safety and deliver service excellence. Candidates must be located near an airport. When not traveling, work can be performed remotely from home. This role requires up to 70% travel.

What You’ll Do:

• Travel to customer facilities to complete service assignments such as equipment installations and commissioning, customer training, and preventative maintenance service tasks.
• Assist and support customers with troubleshooting and promote a strong exchange dialog via email, phone, or in-person visits.
• Make pre-installation visits, develop machinery and tool specifications and obtain Equipment Order Detail (EOD) information to facilitate smooth start-ups of equipment.

What You Won’t Do:

• Suffer from boredom - you’re always doing and learning new things, with a variety of coworkers and customers around the world
• Max out - you’ll step into the same role where many of our leadership team members started, you’ll see plenty of advancement opportunities and chances to earn overtime

Who You Are:

• A tinkerer who loves to uncover how things work and resolve technical issues
• A tech-savvy do-er with a good understanding of basic mechanical and/or electrical configurations
• A lifelong learner with a passion for advancing your career and seeing beyond your own backyard

What You’ll Need:

• Technical education and training equivalent to MTS/HTS with 2-3 years formal apprenticeship in a related technical discipline.
• Three years’ experience servicing, repairing, troubleshooting complex machinery with microprocessor controls.
• Ability to use electronic and motor control test equipment.
• Basic knowledge of food processing, batching system equipment and food industry terminology.
• Fluency in languages including English and the applicable languages for the assigned region.
• Ability to work with computers and software such as Microsoft Office

What You’ll Enjoy:

• Environment where we promote from within, cross-train and provide ongoing skill development
• A robust benefits package with great health and life insurance 
• A remote work policy and ample paid time off (PTO)
• A company dedicated to the local community that gives back through charitable contributions

Provisur is a proud Equal Opportunity Employer (EOE) and provides an environment of diversity, equality, and inclusion (DEI) to all employees and applicants, regardless of a person’s age, race, color, physical or mental disability, genetic information, gender, gender identity or expression, marital status, medical condition, ancestry, military or veteran status, national origin, religion, religious creed, sex, sexual orientation, or any other protected status under federal, state, or local law.