OPERATIONS SUPPORT SPECIALIST 1

Requisition No: 878566 Agency: Department of Health Working Title: OPERATIONS SUPPORT SPECIALIST 1 Licensure Support Services/License Renewal Team The Licensure and Renewal section is seeking an Operations Support Specialist to join our dynamic team. The selected candidate should lead by example and serve as a vital member of the Bureau of Operations, Licensure Support Services Unit. Our team provides courteous, professional answers to emails and chats in accordance with Department policy and Florida Statutes and Rules for Healthcare Practitioners. We perform detailed research, review system-generated reports, and handle complex inquiries to determine eligibility for registration, certification, or licensure. Attn: Candidates All fields in the Candidate Profile must be completed; an attached resume is not a substitution for the information required on the candidate profile. Work history, duties and responsibilities, hours worked, supervisor, and formal education fields must be filled out to determine qualifications for this position. Responses to qualifying questions must be clearly supported in your employment history. This position requires current authorization to work in the United States without employer sponsorship. The Department of Health provides no employment sponsorship. Your Specific Responsibilities The incumbent exercises independent and professional judgment, including providing referrals when appropriate; deals with licensees, applicants, and consumers by responding to incoming emails and chats from healthcare practitioners in a courteous and professional manner, accesses and responds to customer inquiries, and provides accurate written responses in accordance with Department policy as well as Florida Statutes and Rules; and maintains effective working relationships. This position acts as communications liaison to research and provide problem resolution for all matters of license maintenance. It requires a strong ability to communicate verbal and written correspondence via email, chats, and telephone. The incumbent advises licensees or applicants of license/application status and/or provides user-id and passwords for online service systems. The incumbent also aids consumers, licensed healthcare practitioners, and establishments regarding their licensure records and performs updates and/or revisions on an ongoing basis. This position performs detailed research, reviews system-generated reports, and handles complex inquiries to determine avenues and eligibility for registration, certification, or licensure. It evaluates and advises customers of qualifications for renewal and/or licensure as well as posts licensure criteria in accordance with laws and rules. Coordinates correction of deficiencies found during renewal review. Performs comprehensive database testing to ensure renewal transactions function in accordance with laws and rules governing specific professions. Reviews customer inquiries utilizing the department systems to include intranet and/or internet sites to provide responses to customer inquiries and completes accurate written email responses. Performs other duties as assigned. Required Knowledge, Skills, and Abilities Ability to communicate effectively, both verbally and in written correspondence. Ability to understand and explain Department Policy, Florida Statutes, Rules and Regulations. Ability to deal courteously and effectively with healthcare professionals, stakeholders, and members of the public. Ability to research, handle complex inquiries, and pay close attention to details. Ability to work both independently and in a team setting. Ability to maintain a professional environment and develop effective working relationships. Knowledge of office procedures and practices. Ability to organize and multi-task. Working knowledge of Microsoft Suite. Minimum Qualifications Employees in this position are expected to work in a professional office environment characterized by standard lighting, temperature, and moderate noise levels. The role requires the ability to manage periodic interruptions, perform duties within a confined workspace, and remain seated at a computer workstation for extended periods. Must be willing to physically come into the office to perform job duties. The Benefits of Working for the State of Florida Annual and Sick Leave benefits. Nine paid holidays and one Personal Holiday each year. State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. Retirement plan options, including employer contributions. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. The State of Florida is an Equal Opportunity Employer /affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io) in advance to allow sufficient time to provide the accommodation. The State of Florida supports a drug-free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. Location: Tallahassee, FL For assistance, call the People First Service Center at View phone number on click.appcast.io Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer. #J-18808-Ljbffr