Dispatcher

Customer Service & Dispatcher

At Tech24, we invest in our people so they can focus on delivering exceptional service. When you join our team, you can expect:

• Weekly Pay – Reliable pay, every week
• Fully Equipped for Success – Company computer and equipment provided
• Work-Life Balance – Generous paid time off, paid holidays, and your birthday off
• Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
• Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
• Retirement Planning Made Easy – 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

As part of the Harris Warren team and broader Tech24 network, the Customer Service & Dispatcher serves as the central hub of communication between customers, technicians, and internal teams. This dual-role position is the first point of contact for customers and a critical part of service operations, responsible for coordinating service requests, dispatching technicians, and ensuring work orders are processed accurately and efficiently.

The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment. This role plays a key part in delivering an exceptional customer experience while keeping field operations running smoothly through effective scheduling, communication, and follow-through.

Key Responsibilities

• Answer customer calls and respond to service inquiries in a timely, professional manner
• Create and manage service work orders in the system
• Dispatch and schedule technicians based on priority and availability
• Communicate appointment details, updates, and follow-ups with customers
• Coordinate effectively between customers, technicians, and internal teams
• Maintain accurate records, documentation, and job statuses
• Support administrative tasks, including parts orders and invoicing
• Provide excellent customer service while ensuring efficient service operations

Qualifications

• High school diploma or GED required
• 1–3 years of customer service, administrative, or dispatch experience (dispatch experience preferred)
• Experience in HVAC and/or food service industry is a plus
• Strong verbal and written communication skills
• Excellent organizational skills and ability to multitask in a fast-paced environment
• Detail-oriented, dependable, and able to work with minimal supervision
• Proficient in computer systems, Microsoft Office, and service/dispatch software
• Strong problem-solving skills with a team-oriented mindset
• Ability to remain calm, clear, and in control under pressure

The advertised pay range for this position is $25-30 per hour. Final compensation will be determined based on factors such as experience, skills, qualifications, and market conditions.

Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.