Programs and Services Analyst-Substitute

Job Title

Under general direction, performs analytical and administrative duties related the administration and coordination of student programs and services; evaluates and assist in the implementation of program activities and ensures compliance with program/service goals and objectives as well as relevant laws, regulations, and policies ; assists with the establishment of goals and objectives; assist in the development of service area outcomes; gathers data and other pertinent information for program evaluation processes; recommends work processes and assists in the design and implementation of new programs and services; and performs other related duties as assigned.

Work s under the direct supervision of the department manager. Does not directly or indirectly supervise other employees but may provide work direction to lower level employees, temporary employ ees and/or student workers . Work Schedule Monday-Friday, 40 hours per week, as needed

Essential Duties and Responsibilities

The following duties and responsibilities are typical of those performed in this class ification.

• Performs analytical and administrative duties related to the administration and coordination of student programs and services; evaluates and assist in the implementation of program activities and ensures their compliance with program/service goals and objectives as well as relevant laws, regulations, policies, and procedures .
• Leads and coordinates student orientations, workshops, and/or activities and materials to inform students of available programs and services and may recruit student participation in specific activities.
• Serves as a resource to students, employees, and the public with regard to complex program or service issues; responds to and resolves inquiries and complaints; researches and resolves student status issues related to enrollment, course loads, academic progress, work authorizations to ensure compliance with student program or service requirements.
• Recommends, coordinates, and assists in the planning and implementation of new procedures in response to changes in program or service requirements; provides technical guidance to employees regarding the interpretation and application of relevant laws, regulations, policies, and procedures; recommends written procedures and the development of training materials.
• Assists in the development and implementation of work processes that incorporate available technologies ; assists in the design and implement ation of new programs and services that supports overall student success.
• Collaborates with other departments, programs, and services to obtain and provide information essential to meeting goals and desired outcomes and facilitates student engagement .
• Prepares and conducts presentations related to assigned programs, services, and activities; responds to employee's requests by researching information and developing presentations and materials to address specific subjects or issues of interest.
• Coordinates activities related to student advisement, interviewing, program/service eligibility screening.
• Researches, compiles, and analyzes information and data; develops comprehensive analytical reports and makes recommendations ; searches databases and record systems to gather, compile, and report information to state and federal authorities, and administration ; prepares information and reports for management and/or other staff as required .
• Ensures the maintenance of secure and confidential student files and records; enters data and maintains student databases; releases records in accordance with applicable legal and policy requirements.
• May provide work direction to lower level employees, temporary employ ees and/or student workers.
• Performs other related duties as assigned.
• Duties related to International Student Program :
• Serves as a Designated School Official (DSO) for the District, ensuring the enrollment of nonimmigrant students is in compliance with the Department of Homeland Security's (DHS) Student and Exchange Visitor Program (SEVP) and directly providing students with necessary information to make informed decisions regarding maintaining their nonimmigrant student status and utilizing support services.
• Enters and maintains records for nonimmigrant students in the Student and Exchange Visitor Information System (SEVIS), including processing I-20 extensions, transfers, change of levels, terminations, and CPT/OPT work authorization requests, processing reduced course loads, and meeting all mandated timelines for reporting.

Minimum Qualifications

The education, training, and experience qualifications are considered likely to provide the required knowledge and abilities to perform the above essential duties.

Education and Experience:

Bachelor's degree from an accredited college or university in public administration, business administration, psychology, sociology, counseling, education, or a related field.

Four (4) years of analytical and administrative experience in an academic setting in the related area(s).

Licenses/Certifications/Other Requirements

• None.

Knowledge of

• Student outreach, student recruitment, and program assessment pr inciples.
• College instructional, student services, degree, certificate, and transfer programs.
• Principles, practices, and techniques of public speaking, group facilitation, consensus building, and effective communication in a multicultural environment.
• Methods of researching and reporting complex statistical and narrative information.
• Principles and practices of recordkeeping including the appropriate handling of confidential or sensitive information.
• Academic programs and support services available to students.
• Automated recordkeeping techniques.
• Principles and practices of bookkeeping.
• Technical m ethods of data organization, collection, research, and reporting.
• Methods of prioritizing, planning, and organizing work.
• Laws, regulations, standards, and/or requirements applicable to areas of assignment.
• Standard office practices or procedures.
• Standard office software and modern office equipment.
• Standard formats for business letters and other communications.
• Methods of filing information using alpha, numeric, and alphanumeric systems.
• Correct use of the English language, including spelling, punctuation, and grammar.
• Principles and practices of customer service.
• Business arithmetic.

Ability to :

• Analyze marketing, recruitment, enrollment, and support activities to meet evolving student needs.
• Recommend, interpret, and apply policies and procedures.
• Coordinate and oversee projects to accomplish goals and objectives.
• Compile, analyze, and present narrative, and statistical reports, and make recommendations as appropriate.
• Lead, coordinate, and provide work direction to employees
• Research, apply, and explain the laws, regulations, policies and/or procedures applicable to areas of assignment.
• Operate a variety of office equipment including computers and printers/copiers.
• Utilize standard office software (e.g., email, word processing, and spreadsheet software) and specialized academic database applications.
• Maintain confidentiality of sensitive and/or protected information.
• Prepare reports, correspondence, and other documents using multiple business formats.
• Prioritize work and complete assignments accurately and within established deadlines.
• Provide and obtain detailed information to/from others.
• Provide customer service with a high level of sensitivity, tact and patience.
• Exercise reasonable judgment in performing job duties.
• Work and perform duties independently.
• Perform and prioritize multiple tasks.
• Communicate effectively, both orally and in writing.
• Establish and maintain cooperative and effective working relationships with all employees and others encountered in the course of work.
• Demonstrate a sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students .

PHYSICAL AND MENTAL STANDARDS:

The following physical and mental standards are identified as necessary to perform the essential duties and responsibilities. However, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

• Mobility: frequent sitting for long periods ; occasional kneeling, crouching, pushing, pulling, walking, and standing; occasional reaching above and below desk level.
• Dexterity: frequent fine manipulation sufficient to operate a computer keyboard; frequent grasping to handle individual papers, write, and take notes; and feel individual objects.
• Lifting : frequent lifting of papers, files, equipment, and material weighing up to 10 pounds; occasional lifting up to 25 pounds.
• Visual Requirements : frequent use of vision sufficient to read files, documents, and computer screens and do close-up work.
• Hearing/Talking : frequent hearing and speaking in person and on the telephone.
• Emotional/Psychological Factors : frequent contact with others including extensive public contact; frequent deadlines and time-limited assignments.

ENVIRONMENTAL CONDITIONS:

Work is primarily performed in a standard office environment.

Glendale Community College